Vacant job

Here, your career is yours. You get the opportunity to steer it in the direction of your dreams while being part of technical innovations that today barely exist in imagination. Innovations that we know will redraw the map of how we communicate with each other and live our connected lives in the future.

Are you looking for a workplace where you can contribute to what is most important – the relationships between people? Welcome to us at Telenor.

We are now looking for you who want to become a Delivery Manager for Customer Solution & Corrective Maintenance in our team within Networks Operations.

In the role of Delivery Manager for Customer Solution (CS) & Corrective Maintenance (CM), you hold a central position in ensuring quality, control, and efficient deliveries within our mobile customer solutions and technical management. You act as the link between technology, business, suppliers, and internal stakeholders, with responsibility for creating structure, driving improvements, and ensuring that our deliveries maintain high quality.

You will belong to Networks Operations, where we are responsible for delivering our network solutions and services with high availability, quality, and customer focus. The role is important for Telenor as it contributes to stable network solutions, efficient processes, and a customer experience that creates a secure and worry-free digital life for our customers.

• Responsible for operational handling and coordination of cases regarding mobile customer solutions (CS).
• Handle operator requests, repeater cases, and contract-related questions.
• Responsible for the control, follow-up, and further development of CM from a governance, quality, cost, and collaboration perspective.
• Follow up on SLA and OLA, ensure quality of deliveries, and drive improvement initiatives within CM.
• Act as a contact person and escalation point for internal and external collaboration partners.
• Develop reporting, analysis, and working methods to increase quality, efficiency, and data quality.

We need you who are on your toes! You have a genuine desire to learn and develop so that we can meet customers' constantly changing needs – today and tomorrow.

To succeed in the role, we believe you are analytical, structured, and quality-conscious. You thrive taking responsibility, collaborating with many different contact surfaces, and have the ability to drive issues forward in a complex environment. You are communicative and feel comfortable setting requirements both internally and externally when needed. We would like you to have:

• Experience in coordination, delivery management, or management within telecom, networks, or technical infrastructure services.
• Good technical understanding of mobile networks and telecom solutions.
• Experience working with multiple stakeholders, suppliers, and internal collaboration partners.
• Strong analytical skills and habit of working structured with follow-up and quality assurance.
• Good knowledge of Swedish and English, both spoken and written.

• Experience with mobile customer solutions (CS), mobile network infrastructure, or field fault management (CM).
• Experience with financial follow-up, forecasts, and invoice management.
• Knowledge in one or more systems such as Oracle, Scrive, Remedy, and Coupa.
• Experience working with SLA/OLA management and improvement work.

We are better together. Here you will meet a familiar and inclusive culture, a strong shared value base, and leadership that gives you freedom and initiative. We believe in giving each other trust and freedom to act and make decisions, while being there for each other in good and bad times.

We support relationships and societies. Telenor is a society-supporting company, and here your work gets a greater purpose. We create value for millions of people every day and have a customer-centric approach where human relationships are at the center.

We make room for life. Work from home two days a week if you wish, as long as your tasks allow it. The rest of the time, we create magic together at the office. Leadership based on trust and flexible working hours help you balance work and life. We are there through all phases of life and offer security packages including collective agreements, occupational pension, wellness allowance, and the opportunity to tailor insurance solutions that fit you.

We invite you to an exciting career journey. Your development is at the center, and here learning is part of the culture. We allocate 40 hours per year for you to deepen your knowledge, explore new areas, and grow in your role. Through Telenor Academy and other learning initiatives, you get the tools and freedom to shape your own career. When you want to move forward, opportunities await throughout the Nordics.

Do you want to take your next step in your career with us? We look forward to your application! We meet candidates continuously, so get in touch today.

If you have questions and want to know more, you are welcome to contact the recruiting manager Kristina Ingelin at [email protected]. Unfortunately, we cannot receive applications via email.

Due to the summer vacation period, the recruitment process will be paused during the summer. Review of applications and feedback will resume in August. Thank you for your understanding, and we wish you a wonderful summer! 🌞