Vacant job

Do you want to make a difference in your work by ensuring safety for KONE's customers? We are now expanding our part-time student pool at KONE, where you will staff the company's alarm center and receive fault reports. Read more below and apply today!

About the role

Academic Work is recruiting on behalf of KONE for a Customer Service Representative position. You will work with fault reports in the alarm center at the headquarters in Kista! You will contribute to an important job ensuring safety for everyone using the company's products.

The start is immediate, and you are expected to work two shifts per week during the terms and up to full-time during holidays such as summer and Christmas.

Responsibilities

As a Customer Service Representative, your duties will consist of receiving fault reports and alarms from customers and private individuals via phone. Together with your colleagues, you will work towards achieving the company's high service goals. You will receive a thorough on-site introduction and have a Team Leader as your direct manager. Together with your Team Leader, you will follow up on progress, and you will have the opportunity to continuously develop!

For example, you will:

• Identify safety situations and handle them by providing appropriate instructions
• Manage a case until it is accepted by a technician

We are looking for someone who

• Has experience in service-oriented work
• Is studying at a post-secondary level and has at least 1.5 years remaining of their studies
• Has very good knowledge of Swedish and good knowledge of English, both spoken and written, as these are used in daily work

It is an advantage if you:

• Have experience in customer service with the telephone as the primary work tool

To succeed in the role of Customer Service Representative at KONE, you must be focused on helping their customers and your colleagues. We value personal qualities that create security and relationships with everyone contacting KONE. We also believe that you are a happy and positive person who enjoys working in an environment where the pace is sometimes high. You will have frequent contact with corporate customers, private individuals, service technicians, and foremen, which requires good cooperation skills. You are a dedicated team player and also have the ability to perform individually. Furthermore, we see that you understand the importance of good and professional behavior in a serious work environment.

Other information

• Start: Immediate and extends long-term during the study period
• Scope: Part-time during terms and up to full-time during summer/Christmas
• Working hours: 2 shifts per week scheduled between 7 AM - 5 PM, Monday - Friday. Most shifts are half-days (07-12 or 11-17), but full days may occur
• Location: Kista

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.