- Salary statistics
- Customer service staff
Customer service staff salary
25 400 - 33 300 kr / month
Women earn 100% of what men do.
Administration, ekonomi
Salary progression Customer service staff
Customer Service Representative: An Insight into the Profession and its Salary Structure
Working as a customer service representative, also known as a front desk receptionist, means being the face of a company. You are the first point of contact for customers and clients with the business, and your tasks can range from answering phone calls to handling emails and meeting customers in person.
What Does a Customer Service Representative Earn?
For those considering entering this service-oriented profession, salary is, of course, an important factor. The average salary for a customer service representative is 29 500 kronor. This is an increase from the previous 28 600 kronor, indicating a positive salary development.
Women and men earn relatively equally within the profession, with women earning 29 500 kronor and men earning 29 600 kronor. This means that women earn 100 percent of what men do, which is unusually equitable in the Swedish job market.
Hourly Wage and Salary Details
For those working on an hourly basis, the average hourly wage is 177 kronor, based on 166 working hours per month. The highest salary for a customer service representative is 33300 kronor, belonging to a man with a high school education. The highest salary for a woman is 31900 kronor. On the other hand, the lowest salary for a man in a municipal role is 25400 kronor, while a woman in the same position earns 26500 kronor.
Education and Qualifications
To become a customer service representative, a specific college education is usually not required, but a high school diploma is common. Experience in customer service can be an advantage, and some employers offer internal training as part of the employment.
Working Conditions and Benefits
Working conditions for a customer service representative can vary depending on the size and sector of the workplace. Some employers offer flexible working hours, the possibility to work from home, and in some cases, paid training to ensure that the staff stays updated on the company's services and products.
Future Prospects and Challenges
According to labor market forecasts, the opportunities for employment as a customer service representative are limited. This is partly due to an oversupply of labor and an expected decrease in demand over a five-year period. Therefore, it is important for aspiring customer service representatives to be aware of the competition within the profession.
Considerations for Future Customer Service Representatives
- Being service-oriented and having good communication skills
- Being able to handle stressful situations and work under pressure
- Having basic computer skills and experience using office programs
Working as a customer service representative can be a rewarding career path for those who enjoy working with people and solving problems. Despite the challenges in the job market, the right attitude and skills can open doors to a stable and fulfilling professional journey.
Salary distributed by age and sector
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 23400 kr | 24800 kr |
25-34 | 107% | 28400 kr | 29100 kr |
35-44 | 84% | 31500 kr | 32000 kr |
45-54 | 101% | 31400 kr | 31900 kr |
55-64 | 96% | 31000 kr | 31500 kr |
65-68 | 31600 kr | 32100 kr | |
Snitt | 100% | 28700 kr | 29500 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 102% | 23400 kr | 25300 kr |
25-34 | 98% | 26600 kr | 27800 kr |
35-44 | 95% | 28300 kr | 29200 kr |
45-54 | 97% | 29300 kr | 30000 kr |
55-64 | 98% | 29300 kr | 29900 kr |
65-68 | 83% | 29500 kr | 30400 kr |
Snitt | 99% | 27900 kr | 28800 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 99% | 26000 kr | 27100 kr |
25-34 | 99% | 27500 kr | 27900 kr |
35-44 | 98% | 29000 kr | 29300 kr |
45-54 | 100% | 29700 kr | 29900 kr |
55-64 | 104% | 30100 kr | 30200 kr |
65-68 | 27100 kr | 27100 kr | |
Snitt | 100% | 28600 kr | 29000 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 101% | 23900 kr | 27200 kr |
25-34 | 95% | 28100 kr | 29900 kr |
35-44 | 94% | 29600 kr | 30600 kr |
45-54 | 98% | 30100 kr | 30900 kr |
55-64 | 97% | 30000 kr | 30700 kr |
65-68 | 85% | 30300 kr | 31400 kr |
Snitt | 96% | 29100 kr | 30300 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 101% | 22300 kr | 23900 kr |
25-34 | 101% | 25100 kr | 26400 kr |
35-44 | 98% | 26700 kr | 27900 kr |
45-54 | 97% | 28200 kr | 29100 kr |
55-64 | 103% | 28400 kr | 29100 kr |
65-68 | 28600 kr | 29200 kr | |
Snitt | 106% | 26500 kr | 27500 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 23400 kr | 24700 kr |
25-34 | 109% | 28800 kr | 29400 kr |
35-44 | 83% | 32300 kr | 32700 kr |
45-54 | 32200 kr | 32600 kr | |
55-64 | 31800 kr | 32200 kr | |
Snitt | 100% | 29000 kr | 29600 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 23400 kr | 24700 kr |
25-34 | 109% | 28800 kr | 29400 kr |
35-44 | 83% | 32300 kr | 32700 kr |
45-54 | 32200 kr | 32600 kr | |
55-64 | 31800 kr | 32200 kr | |
Snitt | 100% | 29000 kr | 29600 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 23400 kr | 25300 kr |
25-34 | 107% | 26500 kr | 27600 kr |
35-44 | 84% | 36000 kr | 36700 kr |
45-54 | 101% | 30600 kr | 31700 kr |
55-64 | 96% | 31600 kr | 32800 kr |
Snitt | 100% | 28300 kr | 29600 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 102% | 23200 kr | 25000 kr |
25-34 | 98% | 26500 kr | 28400 kr |
35-44 | 95% | 28800 kr | 30400 kr |
45-54 | 97% | 29200 kr | 30700 kr |
55-64 | 98% | 29700 kr | 30500 kr |
65-68 | 83% | 35800 kr | 36300 kr |
Snitt | 99% | 27400 kr | 29000 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 99% | 25400 kr | 27300 kr |
25-34 | 99% | 27700 kr | 28200 kr |
35-44 | 98% | 29300 kr | 29800 kr |
45-54 | 100% | 29200 kr | 29800 kr |
55-64 | 104% | 29100 kr | 29100 kr |
Snitt | 100% | 28100 kr | 28800 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 101% | 23700 kr | 26900 kr |
25-34 | 95% | 28600 kr | 31000 kr |
35-44 | 94% | 30200 kr | 32100 kr |
45-54 | 98% | 29800 kr | 31400 kr |
55-64 | 97% | 30300 kr | 31400 kr |
65-68 | 85% | 35800 kr | 36300 kr |
Snitt | 96% | 29500 kr | 31300 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 101% | 22200 kr | 23600 kr |
25-34 | 101% | 24300 kr | 26100 kr |
35-44 | 98% | 26200 kr | 28400 kr |
45-54 | 97% | 27700 kr | 30000 kr |
55-64 | 103% | 27400 kr | 28200 kr |
Snitt | 106% | 24400 kr | 26200 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 23500 kr | 25300 kr |
25-34 | 109% | 26500 kr | 27500 kr |
35-44 | 83% | 37300 kr | 37800 kr |
Snitt | 100% | 28500 kr | 29600 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 23500 kr | 25300 kr |
25-34 | 109% | 26500 kr | 27500 kr |
35-44 | 83% | 37300 kr | 37800 kr |
Snitt | 100% | 28500 kr | 29600 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 23400 kr | 24600 kr |
25-34 | 107% | 29000 kr | 29500 kr |
35-44 | 84% | 30300 kr | 30800 kr |
45-54 | 101% | 31500 kr | 31900 kr |
55-64 | 96% | 31000 kr | 31400 kr |
65-68 | 29100 kr | 29800 kr | |
Snitt | 100% | 28800 kr | 29500 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 102% | 23500 kr | 25400 kr |
25-34 | 98% | 26600 kr | 27700 kr |
35-44 | 95% | 28200 kr | 29000 kr |
45-54 | 97% | 29300 kr | 29900 kr |
55-64 | 98% | 29300 kr | 29900 kr |
65-68 | 83% | 29200 kr | 30100 kr |
Snitt | 99% | 27900 kr | 28800 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 99% | 26100 kr | 27000 kr |
25-34 | 99% | 27500 kr | 27800 kr |
35-44 | 98% | 29000 kr | 29100 kr |
45-54 | 100% | 29800 kr | 29900 kr |
55-64 | 104% | 30100 kr | 30300 kr |
65-68 | 27100 kr | 27100 kr | |
Snitt | 100% | 28700 kr | 29000 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 101% | 24000 kr | 27200 kr |
25-34 | 95% | 28000 kr | 29500 kr |
35-44 | 94% | 29400 kr | 30300 kr |
45-54 | 98% | 30200 kr | 30800 kr |
55-64 | 97% | 30000 kr | 30600 kr |
65-68 | 85% | 29800 kr | 31000 kr |
Snitt | 96% | 29100 kr | 30200 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 101% | 22300 kr | 23900 kr |
25-34 | 101% | 25300 kr | 26400 kr |
35-44 | 98% | 26800 kr | 27900 kr |
45-54 | 97% | 28200 kr | 29100 kr |
55-64 | 103% | 28400 kr | 29100 kr |
65-68 | 28600 kr | 29200 kr | |
Snitt | 106% | 26700 kr | 27700 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 23400 kr | 24500 kr |
25-34 | 109% | 29400 kr | 29900 kr |
35-44 | 83% | 30900 kr | 31300 kr |
45-54 | 32300 kr | 32600 kr | |
55-64 | 31700 kr | 32000 kr | |
Snitt | 100% | 29100 kr | 29600 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 23400 kr | 24500 kr |
25-34 | 109% | 29400 kr | 29900 kr |
35-44 | 83% | 30900 kr | 31300 kr |
45-54 | 32300 kr | 32600 kr | |
55-64 | 31700 kr | 32000 kr | |
Snitt | 100% | 29100 kr | 29600 kr |
About the data
All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.
All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.
Profession Customer service staff has the SSYK code 4225, which we use to match against the SCB database to obtain the latest salary statistics.
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