Vacant job

Drive individual-centric engagement at the Swedish Red Cross and contribute to humanitarian development through data and strategy.

Do you want to shape the future of engagement at the Swedish Red Cross? As an Engagement Strategist, you will take on a key strategic role where you strengthen the organization's ability to recruit, activate, develop, and retain people's engagement. Here, you will combine strategy, data, CRM, analysis, and communication in an organization where your work contributes to real societal benefit. You will have the opportunity to influence how the Swedish Red Cross creates relevant individual journeys, develops data-driven working methods, and builds long-term engagement among donors, members, and volunteers.

Your employment offer

At the Swedish Red Cross, you become part of an organization with a strong humanitarian mission and a clear ambition to develop working methods through data, digitalization, and individual-centric engagement. You will have a role with significant mandate to create structure, direction, and alignment in an important change journey. Here, you work closely with operations, IT, Innovation, and digital development in an organization where collaboration, development, and the equal value of people are at the center. You will have the opportunity to contribute strategic height and specialist competence in a context where engagement makes a difference before, during, and after crises.

Your responsibilities

As an Engagement Strategist, you are responsible for developing strategies, methodologies, and common working methods that strengthen the Swedish Red Cross's ability to create relevant, value-creating, and long-term engagement. You have a clear operational focus and work closely with both specialist roles and other parts of the organization.

In the role, you will among other things:

• drive strategic initiatives and decision-making processes related to individual-centric engagement
• develop and implement working methods that strengthen collaboration between teams and departments
• define needs for data, processes, and system support to create a relevant and cohesive individual experience
• act as a specialist in engagement processes and establish structures for long-term management and development
• develop methodologies, templates, and processes for various engagement and individual journeys
• produce qualified decision support for prioritizing engagement initiatives
• develop the strategy for individual-centric communication through the different phases of engagement, such as recruitment, onboarding, and retention
• support other units through strategies, competence development, and guidance in the area

Worth knowing

You will become part of the Engagement and Fundraising department, within the Insight and Content unit, and belong to the DAP (Data Analysis Platform) team. DAP is responsible for overarching strategies within analysis, martech, and digital communication related to the organization's engagement work. The team functions as specialist support to other parts of the department and consists of strategists and specialists in analysis, web, martech, and engagement.

The role involves close collaboration with large parts of the operations, where you work together with colleagues in Engagement and Fundraising, IT, Innovation, and other support functions. You will become an important partner in the work of developing the organization's individual-centric and data-driven working methods.

Other information:

• The position is a permanent placement located at Lindhagensgatan 126 in Stockholm.
• We apply a six-month probation period.
• Desired start is around mid-September or as agreed.
• We value the personal meeting and prefer working from the office. At the same time, we offer the possibility of hybrid work, with remote work a couple of days a week when operations allow.

Our expectations

We are looking for you who have documented experience working in a non-profit organization where membership, volunteer engagement, and fundraising have been a central part of the operations. You have several years of experience from a senior strategic role with a focus on customer, member, or engagement strategy in a complex organization, and you are accustomed to developing individual-centric strategies and working methods.

To succeed in the role, you need experience in data-driven work with analysis, CRM, and operational development. You have deep competence in individual-centric and insight-driven communication and a very good ability to link engagement to data, analysis, and operational goals. You also have a strong understanding of the martech ecosystem and the interplay between strategy, technology, data, and working methods. Experience with relevant system support such as Marketing Automation, BI tools, web platforms, and data warehouses is important for the role.

We also see that you have relevant academic education in fields such as business administration, marketing, communication, systems science, behavioral science, or other relevant education, or equivalent work experience. You communicate very well in Swedish, both orally and in writing.

As a person, you are confident and senior in your professional role. You are analytical, strategic, and change-driving, with the ability to structure complex information and create clarity in an organization in development. You are self-reliant and proactive, while also being good at building relationships, creating alignment, and collaborating across organizational boundaries.

Interested?

The recruitment is carried out in cooperation with the recruitment and consulting company Talent Navigation Group (TNG), which helps employers with competence supply through unbiased recruitment, staffing, and interim solutions – faster, more objectively, and with new perspectives that drive growth. We look forward to receiving your application with CV or LinkedIn profile, without a cover letter. Note that we do not accept applications via email, but you are always welcome to email the recruiter with questions. After submission, we will anonymize your personal data and ask you to complete a few recruitment tests before we make an initial objective assessment. Of course, you will receive more information about each step when the time comes, and as soon as you submit your application, you can follow it in real-time via our website. Please note that we conduct ongoing selections, so the position may be filled before the application deadline. Warmly welcome!