Vacant job

Do you want to work closely with customers while developing your skills in business, sales, and sustainability? Here, you will play a central role in the entire customer journey – from first contact to long-term relationship – in a small team where you quickly learn and contribute to the sustainable transition in the construction sector.

About the role

IVL Swedish Environmental Research Institute conducts research and consulting assignments for organizations and companies that need expert assistance with environmental and sustainability issues. As the Customer Journey Manager, you will become part of our business development unit, where we work on developing and strengthening IVL's offerings – including through our digital services.

In this role, you will work operationally throughout the entire customer journey for our digital services CCBuild, BM, and BASTA, which are operated by IVL's subsidiaries. These services support the construction and real estate industry in transitioning to more sustainable practices – from circular construction and reuse to climate calculations and sustainable material choices. You are responsible for customer contact, follow-up, and ongoing customer care, with the goal of creating a cohesive and professional customer experience. The work is largely carried out in manual processes and tools, such as Excel, lists, and templates, which requires structure and attention to detail.

This is a development role where you work closely with more experienced colleagues and gradually take on greater independent responsibility. The focus is on customer relations, sales, and service related to sustainable construction.

You are employed by IVL Swedish Environmental Research Institute, with a location in Stockholm, Gothenburg, or Malmö, and work in a cross-functional team. The team leader is based in Malmö. The team collaborates both internally within IVL and with our subsidiaries, and also contributes to research and customer assignments as needed to further develop the digital services.

We work in a creative and developmental environment where everyone has significant personal responsibility and good opportunities for personal and professional development. As an employee at IVL, you become part of a workplace that values diversity, collaboration, innovation, and engagement. There is a wonderful community here, including a sports club, art association, parties, pubs, and other activities. We work in activity-based offices. At IVL, you get the opportunity to work with your sustainability commitment for real!

Your background

To succeed in the role, you have:

• A university or vocational education in sustainable construction, environment, urban planning, or similar.
• Experience in customer contact, service, and/or sales.
• Good administrative skills and experience working structured in tools such as Excel or similar.
• Very good knowledge of Swedish and good ability to express yourself in English, both verbally and in writing.

Additional qualifications that are meritorious include:

• Knowledge of the construction and real estate industry.
• Interest in or experience with sustainable materials, circular flows, or environmental assessment systems.
• Experience working in CRM systems or with simple sales follow-up.

Your personal qualities

To thrive in the role, you must also be communicative and confident in contacting customers via phone and email. You work in a structured and meticulous manner, especially in workflows that require follow-up and good organization. As a person, you are positive and relationship-building, with the ability to build trust over time. You have a curious attitude and a desire to develop, take in feedback, and apply it to your work. You are also proactive and solution-oriented, with the ability to drive your tasks forward, and thrive in a daily routine where the pace may vary and where you need to be able to prioritize.

Apply now

Apply with your CV by clicking "Apply here". We will evaluate applications and interview candidates continuously during the application period, so do not wait with your application. To staffing and recruitment agencies and to you who are salespeople: We kindly but firmly decline direct contact from staffing and recruitment agencies as well as salespeople of further job advertisements.