Vacant job

Sollentuna is a growing municipality with a vision to become Sweden's most attractive municipality. Today, Sollentuna is one of the leading municipalities in the country regarding education and business. The culture within Sollentuna Municipality is described by our three core values: innovative, responsible, and welcoming.

The Contact Center is a unit within the administrative department at the Municipal Executive Office in Sollentuna Municipality. Your workplace is in a newly renovated town hall near Sollentuna Center.

For ten years, the Contact Center has been the municipality's joint customer service, tasked with helping residents and businesses get answers to their questions or guiding them in the right direction. Residents, companies, and other stakeholders contact us with questions about, among other things, childcare, schools, elderly care, social services, transport services, building permits, and traffic. We offer high accessibility and good treatment, and strive to resolve as many cases as possible during the first contact. In addition to helping residents and businesses, we have a mandate to act as a development engine in municipal operations. Our key words are customer perspective, solution focus, and commitment.

Job Description

Contact Center case workers are committed to helping the municipality's customers in a professional manner. We are 25 employees divided into four groups. We are now looking for you who want to work in the Contact Center's group for Building and Traffic.

Our customers ask most about building permits, urban planning, traffic, nature, and environmental and health protection. Customers can also ask about the library's services or need consumer information. You answer questions primarily via phone and email, but occasionally also in the Contact Center's visit room in the town hall. You guide users in e-services, receive error reports, and handle administrative tasks. You process land use permits and applications for parking permits for people with disabilities. We also handle damage compensation cases.

You work in parallel in many different systems and have close contact with our commissioners at the Municipal Executive Office. You identify ways we can simplify things for the customer, update the Contact Center's checklists, write new routines, or follow up on statistics. Education and change are part of everyday life.

Qualifications

Requirements:

• You have worked for at least two years providing good customer service
• You have studied, or are studying, at a university or college, and it is an advantage if you have studied a program within the field of urban planning
• You speak and write fluent Swedish and have good knowledge of English

In this recruitment, we place great emphasis on your personal suitability.

We are looking for you who:

• Can handle working at a high pace with multiple tasks in parallel
• Are flexible. This means that during a call, you may need to switch between different operational systems, handle several separate issues, or adapt to rapid changes in scheduling
• Enjoy collaborating
• Have the ability to take initiative independently
• Are open to quickly learning and applying new knowledge
• Have an interest in the questions within the area you will be working in
• Are involved in developing and challenging existing working methods and routines

Application

If interviews are to be held, this will take place during weeks 30-31.

What We Offer

As an employee of Sollentuna Municipality, you are offered a fun, stimulating, and challenging assignment. You are part of the work to make Sollentuna a little better every day for the municipal residents.

We offer a pleasant workplace with engaged and competent employees. We value a good work climate that enables a sustainable working life, among other things by implementing flextime, offering competence development, fitness allowance, the possibility of remote work, and holiday swapping. Benefits within Sollentuna Municipality.

Welcome to Sollentuna – a municipality in the middle of opportunities! Together, we make Sollentuna better every day for our residents, businesses, and organizations. We have clear and ambitious goals to create security, welfare, and sustainable growth.

We offer you a meaningful and fun job in a stable environment where the level of ambition is high. With us, you get fantastic colleagues who want to make a difference for others. Now we are looking for you who are innovative, responsible, and welcoming. Join us on the journey to create Sweden's most attractive municipality!