Municipal Guide at Contact Center in Stenungsund Municipality

Stenungsund, a good society with faith in the future and development with people and nature at the center.

Stenungsund Municipality is an expanding coastal municipality with approximately 28,030 inhabitants, a strong business community, residential environments close to the sea, and good transport links. The municipality has a well-developed cultural and association life, as well as good conditions for outdoor activities and recreation. Wholeness, openness, participation, and transparency are the municipality's key words.

The municipality's vision is to reach 35,000 inhabitants by 2035. Stenungsund Municipality is part of the Gothenburg Region Municipal Association, which serves as a forum for cooperation and experience sharing, as well as in several other inter-municipal collaborations.

The Contact Center is the municipality's common entry point for residents, entrepreneurs, and visitors. Here, we work to provide accessible, professional, and efficient high-quality service. Organizationally, the unit belongs to the Administration and Digitalization function within the Support Functions sector.

At the Contact Center, you will become part of an engaged and knowledgeable team where collaboration, knowledge sharing, and community are in focus. We help each other in our daily work, share experiences, and work together to provide the best possible service. Here, you will meet colleagues who support each other and contribute to a positive work environment with good opportunities for development.

1 position(s).

RESPONSIBILITIES

As a Municipal Guide, you are an important part of the municipality's face to the outside world and often the first point of contact for residents, entrepreneurs, and visitors.

Your mission is to provide information, guidance, and service in matters concerning the municipality's various operations. You meet people in different life situations and help them find their way, resolve their cases, or get in touch with the right function.

The work is primarily carried out via telephone, but you will also meet visitors at the reception and handle questions via email and digital channels.

The position also includes:

• Handling incoming questions, cases, and applications.
• Performing simple case processing and administrative work.
• Providing support and service to the municipality's operations through internal service.
• Working with cases in several operational areas, including waste management issues.
• Contributing to the development of the Contact Center and the municipality's service offering.

The work is conducted according to a rolling schedule where staffing for customer service via telephony and reception is distributed among employees.

QUALIFICATIONS

We are looking for someone who has:

• Post-secondary education in a relevant field or other education and experience that the employer deems equivalent.
• Very good ability to express yourself orally and in writing in Swedish and English.
• Good digital competence and experience working in various operational systems.

It is meritorious if you have:

• Experience working in customer service, contact centers, reception, or other service operations, preferably with the telephone as the primary work tool.
• Experience working with waste management issues.
• Knowledge of or experience with municipal operations and public administration.
• Experience with administration and case processing.
• Experience working in the systems Open-E, Telia Touchpoint, and EDP.
• Experience with communication via web or other digital channels.

To thrive and succeed in the role, you are service-oriented, solution-oriented, and have a genuine interest in helping people.

You easily adapt to new issues, absorb information, and convey it in a clear and pedagogical manner. You are accustomed to working digitally and feel comfortable handling several different systems simultaneously.

As a person, you are structured, responsible, and able to prioritize even when the pace is high and many cases are ongoing in parallel. You thrive in an operation where much happens and where development is a natural part of everyday life.

You have good social competence and easily build trusting relationships with both residents, visitors, colleagues, and partners. You see collaboration as a natural part of the work, are happy to share your knowledge, and actively contribute to a positive team spirit.

We place great emphasis on personal suitability and value both the ability to work independently and to contribute to the team's collective success.

With us, you will have a varied, developmental, and socially important assignment where you make a difference for the municipality's residents every day. Together, we work to create an accessible and professional service with the resident in focus.

You will become part of a workplace characterized by engagement, collaboration, and a shared responsibility for developing both the operations and the service we offer.

Employment type: Permanent position.
Duration: Start date August 31, 2026, or as agreed.

We strive for an equal gender distribution and see diversity as a strength, welcoming applicants from different backgrounds.

In connection with the recruitment process, we have taken a stand regarding recruitment channels and marketing. We therefore expressly decline contact with media sellers, recruitment sites, and similar.

We use e-recruitment to streamline and quality-assure the recruitment process. All your details are saved on your CV account, and you can easily log in and update your details when you wish. Therefore, please fill in your details as carefully as possible to give a fair picture of yourself.

For salary ranges, we refer to our website: http://www.stenungsund.se/lonestatistik (http://www.stenungsund.se/lonestatistik)

If no salary range is listed for the current position, you are referred to contact the responsible manager as stated in the advertisement.

Background checks may be conducted prior to employment.

We look forward to receiving your application!