Vacant job

Now we are looking for you who want to make a difference and become our new Customer Service Representative for the night shift in our SPOC team at Eltel. The team provides service around the clock, every day of the year, and this position involves working according to a rolling schedule with evening, night, and weekend shifts. Currently, it is acceptable to work independently from home during night and weekend shifts, and every fourth week you work daytime hours from the office together with your colleagues and manager.

My name is Gitte and I am responsible for Eltel's Customer Service, where SPOC is one of my teams. SPOC stands for Single Point Of Contact and is a national common entry point for all our customers' questions, orders, and urgent assignments. We are an engaged team where the day and night shifts work together to provide our customers with fast and professional service, regardless of the time of day. We are now looking for a new colleague as one of our employees has moved on within Eltel.

What are my responsibilities?

As a Customer Service Representative in the night shift, you are responsible for handling urgent matters that require immediate action. You become an important link between our customers and our technicians, ensuring that the right resources are deployed as quickly as possible.

Examples of tasks:

• Handle urgent assignments requiring immediate action according to current SLA.
• Monitor incoming urgent cases.
• Register fault reports and dispatch technicians.
• Follow up with customers via phone and email.
• Handle administrative tasks.
• Log into customers' support systems and retrieve information to support Eltel's or the customer's technicians.
• Check materials and order them if necessary.
• Contribute to the development of routines and working methods.

Why choose Eltel as an employer?

We offer a job in an exciting and socially critical industry with good development opportunities. You will receive a thorough introduction and on-site training before you start working according to your night schedule.

Employment at Eltel means you contribute to securing Sweden's critical infrastructure. Our customers are responsible for socially critical functions, and every day we help enable the digitalization and electrification of society.

Here you will get varied work with significant personal responsibility and the opportunity to develop within both existing and new roles. Eltel is a secure employer with long experience in the industry, and we are located all over Sweden. Safety and working environment are always the highest priority, and we work with a clear zero vision for work injuries. What keeps many people with us is our open corporate culture and our engaged colleagues.

Among other things, you will get:

• Development opportunities
• Secure employer
• Nice and helpful colleagues
• Collective agreement and attractive benefits
• Wellness allowance
• Benefits portal
• Freedom under responsibility
• Opportunity to work from home during night shifts

You enjoy working when others are sleeping and feel confident taking responsibility even when working independently. You are solution-oriented, have good judgment, and can prioritize when multiple urgent cases come in simultaneously.

You have professional customer handling and are driven by providing high service, even in situations where the pace is fast. At the same time, you appreciate collaboration with colleagues and see the value in contributing to the team's development.

To succeed in the role, you need:

• Good social competence and professional customer handling.
• Service-oriented and solution-oriented.
• Structured and able to prioritize multiple parallel cases.
• Enjoy working independently and making your own decisions.
• An interest in continuous improvements and documentation of routines.
• Responsible and willing to develop in your role.
• Good knowledge of Swedish and English, both spoken and written.
• Experience in customer service or another service-oriented role.
• Good computer skills and ease in learning new systems.
• Experience from the telecom or infrastructure sector is meritorious but not a requirement.
• Ability to work inconvenient hours, including evenings, nights, weekends, and some holidays.

Working Hours

The position involves working according to a rolling schedule with evening, night, and weekend shifts.

Night shifts are 18:00–07:30, and during these times you work independently from home.

Every fourth week you work daytime hours from the office, where you meet your colleagues and manager for collaboration, planning, and joint development.

Additional Information

The position is a permanent full-time employment starting with a six-month probation period. Start date is by agreement.

Selection and interviews are conducted continuously, so do not delay your application. We do not accept applications via email but only via the link in the advertisement.

The basis for employment is a approved background check (including among other things control of legal disputes and financial status) and approved security clearance.

If you have questions regarding the position, you are welcome to contact the recruiter ([email protected]).

We look forward to receiving your application!

Eltel is the leading provider of services for critical infrastructure. We design, plan, build, and secure the operation of electrical and communication networks throughout Sweden on behalf of our customers, who are primarily operators, grid owners, and authorities.

We are proud to create value for our customers and for society at large – at Eltel, we combine knowledge and competence with a practical approach to work. We aim to be the best workplace for those who like challenges and want to take social responsibility. We are now looking for more engaged people who want to become part of our company.

We kindly but firmly decline contact from staffing and recruitment agencies as well as other sellers of additional services related to our recruitment. We have procured the services we need. For other questions; contact us centrally at [email protected].