Vacant job

The family-owned property company Olov Lindgren manages 119 rental properties in Stockholm. With a foundation firmly rooted in a building contractor tradition since its inception in 1938, we build, manage, and develop sustainable, climate-smart homes and workplaces for the future.

The long-term perspective is embedded in our walls, while care and attentiveness fill the rooms. All to create an atmosphere where both employees, customers, and tenants feel secure and comfortable. Today and tomorrow.

Customer Service Representative at Olov Lindgren, for you who love service, technology, and making a difference!

Are you someone who thrives when no two days are alike? Do you enjoy helping people, solving problems, and working in a modern digital environment? Furthermore, do you want to be part of an exciting digitalization journey where AI and new technology become a natural part of everyday life? Then the role of Customer Service Representative at Olov Lindgren might be just right for you.

At Olov Lindgren, you will become an important part of the heart of the business. Here, you combine customer service, reception, and office services in a varied role where you have many points of contact and become a valued colleague for both tenants and employees.

Information about the position:

Professionals Nord is recruiting on behalf of Olov Lindgren for a Customer Service Representative. The position is a direct recruitment, which means that the recruitment process takes place through Professionals Nord and that you are employed directly by Olov Lindgren.

This recruitment process is handled by Professionals Nord, and Olov Lindgren's wish is that all questions regarding the position are directed to [email protected] (mailto:[email protected]).

What we offer:

• A varied role combining customer service, reception, and office services.
• The opportunity to be involved in the company's digitalization journey and the development of new AI-based working methods.
• A long-term family business with a strong sense of community, short decision-making paths, and a culture of mutual support.
• Generous benefits such as lunch allowance, fitness subsidy, reduced working hours, and access to a gym.

Responsibilities

As a Customer Service Representative, you will become one of the company's most important contact persons and work closely with tenants, suppliers, visitors, and colleagues. The role is broad, and you will switch between phone, reception, and administrative tasks while contributing to the smooth operation of the office in daily life.

You work daily in several digital systems simultaneously and become an important part of the company's continued development, where new working methods and AI will play an increasingly larger role. Ideas, curiosity, and the desire to improve processes are appreciated here. Among other things, you will:

• Answer incoming calls and help tenants with questions and fault reports.
• Register, prioritize, and follow up on service cases in the company's CRM system.
• Staff the reception and welcome visitors.
• Communicate with tenants via phone, email, and notifications.
• Be responsible for office services such as conference rooms, kitchen, orders, and office supplies.
• Participate in the development of digital working methods and AI solutions together with the team.
• Collaborate closely with other departments to ensure high service levels and a well-functioning office.

Who are you?

We are looking for you who have at least a couple of years of experience in customer service and who thrive in a role where you get to combine service with administration and digital working methods. You are used to working in different systems, have good computer skills, and feel comfortable handling several tasks in parallel.

It is important that you express yourself very well in both speech and writing in Swedish, as well as having good knowledge of English. Experience working in CRM or case management systems is meritorious, as is experience from the property industry.

We believe that your personal qualities are crucial for how well you will thrive at Olov Lindgren.

We see that you are:

• Service-oriented and communicative with a genuine interest in people.
• Structured and responsible even when the pace is high.
• Unpretentious and enjoy helping out where needed – whether it concerns a customer case or refilling coffee before a meeting.
• Digitally curious and find technology, AI, and new working methods exciting.
• A team player who appreciates close collaboration and wants to contribute to a positive work environment.

A background check is included as part of the recruitment process for this position.

START: Immediately or as agreed

SCOPE: Full-time

CITY: Stockholm

SELECTION: Ongoing

CONTACT: Alva Mohand

Apply for the position by clicking "Apply for the job" below. We review the selection on an ongoing basis and may therefore have moved forward with candidates before the ad closes. You are warmly welcome to submit your application today!

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