Receptionist, telephone operator

What does a Receptionist, telephone operator do? – Tasks and work environment

Receptionists and telephone operators are often the first point of contact for visitors and callers to companies, authorities, or organizations. Tasks include welcoming and guiding visitors, handling incoming calls, managing reservations, and performing simple office duties such as mail handling and registration. The profession requires good service skills, accuracy, and the ability to quickly resolve problems or questions. The work environment is typically office-based and can vary from quiet workplaces to reception areas with high activity and many visitors simultaneously.

Salary development over time

The salary for receptionists and telephone operators has steadily increased in recent years. In 2022, the average salary was 28,600 SEK per month, rising in 2023 to 29 500. In 2024, the average salary has reached 30 600, which is approximately a 7% increase over three years. This development reflects general salary adjustments in the service sector, as well as an increased focus on service professions and work environment. Despite this, salary growth is somewhat below the national average for similar professions, which can be explained by an oversupply of labor and limited career progression within the profession. Women have experienced slightly stronger salary development than men, which is reflected in women earning 102% of men's salaries within this group.

Receptionist, telephone operator salary – comprehensive overview

• Average salary: 30 600 SEK/month
• Lowest salary: 26,400 SEK (men), 28,000 SEK (women)
• Highest salary: 33,900 SEK (men), 33,600 SEK (women)
• Hourly wage (average): 184 SEK
• Gender differences: Women earn 102% of what men do
• Regional differences: Salaries may vary depending on region and sector

Education and qualifications

To work as a receptionist or telephone operator, a high school diploma is generally required, often with a focus on administration or service. Many employers also value experience from similar roles, good IT skills, and language skills. There are opportunities to supplement with shorter vocational courses and certifications to increase competitiveness.

• High school diploma: Hotel and Tourism program or Economics program (3 years)
• Certifications/courses: Receptionist training via adult education or YH (6–12 months)
• Internships: Work placements during education or summer jobs
• Prerequisites: Good knowledge of Swedish and English, customer service experience
• Tips for choosing: Education focusing on service, communication, and digital tools increase employability

Common benefits and compensations

Receptionists and telephone operators are often offered benefits such as wellness allowances, subsidized lunches, pension contributions, and access to employee discounts and training. Flexitime and part-time work options are common, especially in larger organizations.

Competition and challenges

The job market for receptionists and telephone operators is characterized by high competition and an oversupply of applicants, according to the latest forecast from the Swedish Public Employment Service. The number of available positions is relatively high, but demand for the profession is expected to decline over the next five years. Digitalization and automation of certain tasks increase the requirements for technical skills and language proficiency. To stand out in the job market, relevant education and proven service skills are essential.

Tips for those who want to become a receptionist, telephone operator

To succeed as a receptionist or telephone operator, it is helpful to be communicative and genuinely interested in service, as the profession involves daily contact with many different people. Good organizational skills make it easier to manage multiple tasks and stay organized even in stressful situations. Flexibility is valuable, especially when tasks vary throughout the day and new challenges arise unexpectedly. Being solution-oriented helps when problems need quick handling, and accuracy ensures that information and bookings are always recorded correctly. Finally, patience and friendliness are crucial for creating a positive first impression and building long-term relationships internally and externally.

Key facts about Receptionist, telephone operator

• Education level: High school diploma, often supplemented with shorter vocational training
• Work environment: Office-based, often in reception or telephone switchboard
• Typical employment type: Full-time, but part-time and hourly positions are common
• Demand: Oversupply of labor, 758 job openings in the profession
• Special skills: Language skills and digital competence are highly valued

Career paths and future prospects

After a few years of experience as a receptionist or telephone operator, opportunities open for more qualified administrative roles, such as administrator, office assistant, HR assistant, or customer service representative. Some choose to further their education in personnel administration or event planning. According to the Swedish Public Employment Service, demand for office receptionists is expected to decrease nationally over the next five years, which may increase competition for available positions. Those wishing to develop within the profession should focus on further training and specialization, such as in languages or IT systems.

Frequently asked questions about Receptionist, telephone operator

• What is the average salary for a Receptionist, telephone operator?
  - The average salary is 30 600 SEK per month.
• Are there salary differences between men and women?
  - Yes, women earn 102% of men's salaries within the profession.
• What education is required to become a receptionist or telephone operator?
  - A high school diploma with a focus on administration or service is most common, often complemented by shorter vocational training.
• What are the future prospects for the profession?
  - The forecast shows limited job opportunities and a surplus of applicants. Demand is expected to decrease.
• What personal qualities are important?
  - Service orientation, communication skills, accuracy, and flexibility are especially important.
• What benefits are common?
  - Wellness allowances, subsidized lunches, pension contributions, and opportunities for professional development are often offered.
• What is the work environment like?
  - The work is office-based and can involve both calm periods and very intense ones.