Receptionist, telephone operator salary

Receptionist, Telephone Operator: Salary and Job Description

Working as a receptionist or telephone operator often means being the face and voice of a company. It is a role that requires both organizational skills and good communication abilities. In this article, I take a closer look at what it entails to work in this profession, as well as what to expect in terms of salary and the career outlook for this occupation.

Job Duties for Receptionist, Telephone Operator

A receptionist or telephone operator, often referred to as an office receptionist, plays a central role in handling the company's external communication. This includes answering phone calls, welcoming visitors, and managing meeting room bookings. It also involves administrative tasks such as mail handling and providing information to employees and visitors. At times, it may also involve handling simple financial transactions or supporting other departments with administrative duties.

Salary for Receptionist, Telephone Operator

The average monthly salary for a receptionist or telephone operator is 29 500 kronor. This marks an increase from the previous year's average salary of 28 600 kronor. Men in the profession earn an average of 29 600 kronor, while women earn 29 500 kronor, meaning that women earn 100 percent of what men do in this occupation.

For hourly employees, the average wage is 177 kronor per hour, based on an average monthly work hours of 166. The highest salary for a male receptionist or telephone operator is 33300 kronor, and for a female, it is 31900 kronor. On the lower end, a male earns 25400 kronor while the lowest salary for a female is 26500 kronor. These variations can be influenced by factors such as the workplace sector and the employee's educational background.

Career Outlook and Job Market

According to the forecasts from the Swedish Public Employment Service, the career prospects for office receptionists are relatively limited. At the national level, the job opportunities in this occupation are projected to be scarce, with a predicted decrease in demand over the next five years. There is an excess of workforce, leading to potentially tougher competition for jobs.

Education and Skills

To become a receptionist or telephone operator, a high school education is typically required. Vocational training in administration or customer service can be advantageous. Some employers may also require specific computer skills or experience in customer management.

Having good communication skills, both verbal and written, is crucial. Being able to handle multiple tasks simultaneously and maintaining a positive attitude towards colleagues and customers are also important qualities in the role of a receptionist or telephone operator.

Working Conditions and Benefits

The working conditions for receptionists and telephone operators can vary depending on the size and sector of the workplace. Some workplaces offer benefits such as paid further education, which can be valuable for those looking to advance in the profession. Other benefits may include subsidized meals, wellness benefits, or the opportunity to work from home, depending on the employer's policies.

Challenges in the Profession

One of the major challenges in the profession may be dealing with stress and prioritizing tasks in a often hectic work environment. It is also important to stay updated on the company's policies and technical systems, which may require continuous learning and adaptation.

Summary

The profession of a receptionist or telephone operator offers a dynamic work environment with diverse tasks. With an average salary of 29 500 kronor and limited career prospects, it is a profession where competition for jobs can be tough. However, with the right education and skills, a receptive and service-oriented individual can find success and satisfaction in this career.