Receptionist, telephone operator salary

Receptionist, Telephone Operator: An Overview of the Profession

Receptionists and telephone operators play a crucial role within companies and organizations, as they are often the first point of contact for visitors and customers. Their main responsibilities include answering phone calls, receiving visitors, handling mail and deliveries, and providing general administrative support.

Job Duties

A receptionist or telephone operator is responsible for creating a welcoming and professional atmosphere in the reception area. They answer incoming calls, transfer calls to the appropriate person or department, greet and register visitors, and provide general information and guidance. Additionally, they may handle mail, packages, and other deliveries, as well as assist with various administrative tasks.

Salary and Statistics

The average salary for receptionists and telephone operators is 28 600 SEK per month. There has been an increase from the previous year when the average salary was 27 300 SEK. It is also interesting to note that men in this profession have an average salary of 28 400 SEK, while women earn an average of 28 700 SEK, which means that women earn 101% of what men do.

Education and Requirements

To work as a receptionist or telephone operator, a high school education or equivalent is usually required. It is advantageous to have good communication skills, be service-oriented, and have the ability to handle multiple tasks simultaneously. Further education in administration or reception work can be beneficial to increase employability.

Tips for Working as a Receptionist, Telephone Operator

For those interested in working as a receptionist or telephone operator, it is important to be friendly, professional, and have a positive attitude. Being detail-oriented, organized, and able to handle stressful situations is also important in this profession. Having knowledge of various office programs and phone systems can be a great advantage.

Summary

Working as a receptionist or telephone operator requires good communication skills, a service-oriented attitude, and organizational abilities. With an average salary of 28 600 SEK per month and good job prospects, this profession may be appealing to those who enjoy being an essential part of the company's daily operations.