Vacant job

Are you a structured and proactive person who thrives in a coordinating role with many contact points? Do you want to combine administration, planning, and customer contact in a varied daily routine where you become a vital link between customers and colleagues? Then this might be the job for you! Selection is ongoing, so submit your application today.

About the role

We are currently looking for a Meeting Scheduler working 50% for Länsförsäkringar in Jönköping. As a Meeting Scheduler, you are responsible for planning and booking various types of customer visits for both private individuals and businesses. You will work primarily digitally via email and SMS, although the phone is also used as a natural tool in daily work.

You will work within the company's CRM system and Outlook, where you plan and coordinate bookings based on geographical location, available resources, and efficient resource utilization. The role involves many contact points, and you will become an important coordinating function in the operations. This role suits you if you enjoy having many contact points and want to be the one who makes the day flow smoothly for both customers and colleagues.

This is a part-time position at 50% with an expected duration of approximately one year.

What we offer

• A varied and independent role with significant personal responsibility.
• The opportunity to become a key person in daily planning.
• Flexible working hours – you work the equivalent of 50%, but how the hours are distributed throughout the week is planned in dialogue with the employer.
• A team where collaboration, service, and good communication are in focus.

Responsibilities

• Book customer visits for private individuals and businesses.
• Handle bookings via email, SMS, and phone.
• Answer incoming calls from customers.
• Handle rescheduling and changes in planning.
• Plan bookings in the CRM system and Outlook.
• Ensure efficient planning based on geography and available resources.

We are looking for someone who

• Has good knowledge of Swedish in both speech and writing.
• Is accustomed to working in various digital systems and has good computer skills.
• Is available for 83.5 hours of work per week.
• Can handle customer complaints in a constructive and solution-oriented manner.

It is an advantage if you have

• Previous experience in sales or customer service.
• Advanced ability to structure and prioritize your own workday.

To succeed in the role, you have the following personal qualities:

• Adaptable
• Optimistic
• Helpful
• Goal-oriented
• Responsible

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will take down the advertisement when a sufficient number of candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one does not need to be attached. As a candidate, you bear the main responsibility for ensuring your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

For our part-time positions, you as an applicant must have another main occupation of at least 50%. Examples of this include studies, another employment, self-employment, parental leave, or similar.