Vacant job

About the role

We are looking for engaged and service-oriented customer service representatives who fluently master both Norwegian and Swedish, in speech and writing. In this role, you will be a key contact point for our Norwegian and Swedish customers and contribute to creating a positive and professional customer experience. Our client is located at Södra Station in Stockholm.

Responsibilities:

• Handle incoming inquiries via phone, email, and chat.
• Provide clear and professional answers to customer questions and assist in resolving issues.
• Offer advice and information about our products and services.
• Register cases and document customer interactions in our internal systems.
• Collaborate with colleagues and other departments to ensure a smooth customer journey.
• Contribute to improvements in working methods and processes.

Qualifications:

• Very good knowledge of Norwegian, English, and Swedish, both in speech and writing.
• Experience in customer service, call center, or support work is an advantage.
• Good communication skills and a professional attitude.
• Accustomed to working in various systems and quick to learn new tools.
• Solution-oriented, stress-resistant, and good at prioritizing.
• Good teamwork skills and a positive attitude.

Personal attributes:

We are looking for someone who:

• Enjoys helping others and is passionate about good service.
• Is organized, reliable, and responsible.
• Adapts easily and thrives in a high-paced environment.
• Contributes to a good team spirit and positive work environment.

Project setup:

The position starts as a consultancy assignment via a recruitment agency for 6 months, with a planned takeover into permanent employment with the client after the project period.

What we offer:

• Secure employment conditions via the recruitment agency during the consultancy period.
• Opportunity for permanent employment after 6 months of consultancy.
• A market-competitive starting salary of 32-35k. Collective agreement, pension plan, holiday and overtime compensation, and insurance according to current agreements.
• Opportunity to work from home 2 days a week.
• A dedicated consultant manager providing support throughout the assignment.

Start date:

June 1st

Application:

Does this sound like something for you? Apply today. Selection is made on an ongoing basis, and positions may be filled before the application deadline.

If you have questions about the position, please contact us via email: [email protected] (mailto:[email protected])

Keywords: customer service, Norwegian, Swedish, support, call center, customer support, multilingual