Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our clients, this means we are a reliable provider that can quickly match the right competence with the right needs. In addition to our strong internal consulting organization, we also have an extended partner network, allowing us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Do you want to work in a business-close role where technology, service, and problem-solving are at the center? We are now looking for a service-oriented Onsite Technician who wants to contribute to a stable and efficient IT environment for our users. Here you will have the opportunity to work with varied tasks, close to the business operations, and together with engaged colleagues in a complex and exciting IT environment.

As a consultant at Eccera, you get a secure employment and gather valuable work experience on assignments with our clients. Your consulting manager supports your development as you continuously gain new experiences and knowledge. An excellent opportunity for career growth.

Your responsibilities

As an Onsite Technician, you are responsible for providing users with a well-functioning IT workplace and ensuring high quality in local support delivery. You work close to the business operations and are the natural contact point when technical issues require on-site support.

Your responsibilities include, among other things:

• Providing support to users in situations where remote support is insufficient.
• Installing, configuring, and delivering computers, phones, and other client-side IT equipment.
• Managing and updating inventory and hardware registers.
• Troubleshooting and resolving incidents through a structured and methodical approach.
• Providing support for printers, conference rooms, and other local IT equipment.
• Handling prioritized cases requiring fast, professional, and high-quality service.
• Documenting solutions, routines, and cases in knowledge bases and case management systems.
• Contributing to continuous improvements in working methods, processes, and user support.
• Collaborating with colleagues and supporting during major outages or other business-critical events.

Your profile

We are looking for you who have experience in IT support and thrive in a role where you combine technical competence with a strong service focus. You have a genuine interest in technology and are driven by helping users in a pedagogical and professional manner.

To succeed in the role, we see that you:

• Are service-oriented, solution-focused, and responsible.
• Enjoy working close to users and building good relationships.
• Have the ability to prioritize and adapt in a changing environment.
• Work independently while being a team player who gladly shares knowledge.
• Are communicative and have a structured working style.
• Take initiative and contribute ideas to develop the business and improve the user experience.

Requirements

• Experience working in IT support, service desk, or onsite support.
• Experience troubleshooting clients, peripheral equipment, and user-centric IT environments.
• Good ability to document and work in case management systems.
• Good knowledge of Swedish and English, both spoken and written.
• Valid driver's license (Category B).

Merits

• Experience working in larger organizations or complex IT environments.
• Experience in client management and lifecycle management of IT equipment.
• Experience supporting conference room technology and printing solutions.
• Experience working with knowledge bases and documentation.
• Experience handling prioritized user cases or VIP support.

We place great emphasis on your personal qualities.

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We value that our employees continue to develop. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. As you advance, we will match your competence with the right assignments.