Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our clients, this means we are a reliable provider that can quickly match the right competence with the right needs. In addition to our strong internal consulting organization, we also have an extended partner network, allowing us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are members of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Do you want to work in a role where you help people, provide clear guidance, and contribute to a secure and professional user experience? We are now looking for several service-oriented employees for an exciting assignment starting on September 9th. You will become part of a new support function for a well-known industrial client in Linköping, where the focus is on providing users with professional and pedagogical support in connection with changes within Microsoft 365.

As a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our clients. Your consulting manager supports your development as you continuously gain new experiences and knowledge. An excellent opportunity to build your career.

Your responsibilities

In this role, you will receive incoming questions via phone and case management systems, as well as guide users through predefined routines and instructions. The support will primarily handle questions related to changes and new ways of working within Microsoft 365.

The work is structured and follows established processes, meaning that previous experience in technical support or Microsoft 365 is not a requirement. You will receive an introduction and on-site training to feel confident in your tasks.

The assignment is planned to last for approximately four months, with the possibility of continued development within the support area for the right person.

Your profile

We are looking for you who have a genuine interest in service and helping others. You are communicative, pedagogical, and enjoy meeting people with different needs. You work in a structured manner, are detail-oriented, and feel comfortable following established ways of working and instructions.

Previous experience from customer service, service desk, support, or working with Microsoft 365 is highly meritorious but not a requirement.

To be eligible for the position, Swedish citizenship is required. Prior to employment, security-related checks will be conducted, which include, among other things, a financial background check, a criminal record check, and a security interview.

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence with the right assignment as you advance.