Assistant desk technician salary

Salary and Working Conditions for Help Desk Technicians

Help desk technicians, also known as IT support technicians, play a crucial role in ensuring that technical issues are resolved quickly and efficiently. The average salary for a help desk technician is 39 400 SEK per month. However, there is a salary discrepancy between genders; men earn an average of 39 800 SEK while women earn 38 000 SEK. Therefore, women earn 96% of what men do in this profession.

Development of Average Salary

The average salary for help desk technicians has increased from 36 800 SEK to 39 400 SEK since last year. This demonstrates a positive salary development within the profession, which may be an attractive aspect for those considering a career as a help desk technician.

What Does a Help Desk Technician Do?

A help desk technician primarily works on providing technical support to users within an organization. This may involve resolving issues with computers, networks, printers, and other technical systems. Tasks can range from assisting with simple user queries to troubleshooting more complex technical problems. An important aspect of the job is also documenting issues and solutions for future reference.

Education and Qualifications

To become a help desk technician, a high school education with a focus on IT or similar is usually required. Many employers also prefer candidates to have some form of post-secondary education in IT, such as vocational college education. Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) can also be advantageous.

Prerequisites for Getting a Job

The job market for help desk technicians is relatively good, especially for those with a strong technical background and good communication skills. Experience in customer service and previous work in IT support can also be beneficial when applying for jobs in this field. It is important to have a problem-solving attitude and be able to work under pressure, as many issues need to be resolved quickly to minimize disruptions in operations.

Benefits and Working Conditions

Many employers offer various benefits for help desk technicians. This may include paid training and certifications to enhance technical skills. Some employers also provide a paid mobile phone and other necessary technical equipment. Flexible working hours and the opportunity to work remotely are other benefits that may exist within the profession.