Assistant desk technician salary

Help Desk Technician: Salary, Work, and Requirements

Working as a Help Desk Technician involves being responsible for providing technical support and resolving issues related to computers, software, and networks for users within an organization. It is an important profession within the IT sector that requires both technical expertise and good communication skills.

Job Responsibilities

As a Help Desk Technician, it is common to receive incidents and error reports via phone, email, or chat. You troubleshoot and resolve technical issues, guide users through various processes, and may also be responsible for software installations and updates. Documenting incidents and solutions is also an essential part of the job to facilitate future support.

Salary and Statistics

According to the latest statistics, the average salary for Help Desk Technicians is 36 800 SEK per month. Men in the profession have an average monthly salary of 37 300 SEK, while women earn an average of 35 700 SEK. This means that women earn approximately 96% of what men do. Compared to the previous year, the average salary for Help Desk Technicians has increased from 36 100 SEK to 36 800 SEK.

Education and Requirements

To become a successful Help Desk Technician, a background in IT or a related field is usually required. This can be a vocational college education, a vocational training (KY-utbildning), or certifications in specific technical areas. Important qualities to thrive in the role include patience, problem-solving skills, communication skills, and a willingness to help others.

Considerations

If you are interested in working as a Help Desk Technician, it is important to be prepared to work at a fast pace and handle multiple incidents simultaneously. Being able to communicate clearly and explain technical terms in a simple manner is also crucial. Staying updated on the latest technical trends and solutions is also an advantage in this profession.

Summary

Working as a Help Desk Technician involves a combination of technical support, problem-solving, and customer service. With an average monthly salary of 36 800 SEK and the opportunity to contribute to solving technical challenges for users, it can be a rewarding career choice for those interested in IT and technology.

For more information on salary statistics and job description for Help Desk Technicians, continue reading below.