Vacant job

We are currently looking for several experienced IT Technicians within Second Line Support for an exciting consulting assignment with a leading Group IT business, starting August 17th! Here you will have the opportunity to work in a modern and complex IT environment where you resolve advanced technical issues and contribute to a stable and secure IT delivery.

As an IT Technician in Second Line Support, you are responsible for handling and resolving more complex support cases escalated from the service desk. You work closely with end-users via Teams, phone, and case management systems while collaborating with other support technicians and specialist functions.

We are looking for you who are an experienced support technician with a strong technical interest and who thrives on troubleshooting, analyzing, and solving problems in Microsoft-based corporate environments.

• Handle and resolve advanced Second Line cases

• Provide technical support to users via Teams, phone, and case management systems

• Troubleshoot and administer Microsoft 365 environments

• Work with Entra ID, Exchange Online, Teams, OneDrive, and SharePoint Online

• Manage permissions, security settings, and Sensitivity Labels

• Document solutions and contribute to knowledge transfer

• Collaborate with other IT teams and contribute to the improvement of support processes

• Participate in the development and efficiency improvement of IT support

• Several years of experience in IT support or Second Line Support

• Very good experience with Microsoft 365

• Experience with Entra ID (Azure AD)

• Experience with Exchange Online

• Experience with OneDrive and SharePoint Online

• Experience with Microsoft Teams

• Experience with Sensitivity Labels

• Good ability to work methodically with troubleshooting

• Experience with case management systems, preferably ServiceNow

• Good knowledge of IT infrastructure, servers, networks, SCCM, and databases

• Knowledge of ITIL

• Experience with technical documentation

• Very good knowledge of Swedish and English, both spoken and written

We believe you are:

• Service-oriented and solution-focused

• Independent and responsible

• Communicative and pedagogical

• Proactive and initiative-taking

• Structured and analytical

• A team player who is happy to share their knowledge

Does this sound interesting? Send in your application with an updated CV today!