Vacant job

Kvdbil is Sweden's largest marketplace for used cars and sells 26,000 vehicles every year. We go to work every day with the conviction that the automotive industry can be fair, honest, and transparent. This drives us to provide excellent service and find solutions that truly make life easier for our customers.

Do you want to lead a business where customer experience, quality, and engaged employees are at the forefront?

We are now looking for a driven and confident leader who wants to take responsibility for our Customer Service Delivery department in Kungälv and contribute to continued development and strong results.

About the job

As the Manager for Customer Service Delivery, you are responsible for coaching and developing a team of 5–7 employees. The team are the first people our customers meet and play a central role in creating a professional and welcoming customer experience.

You lead and distribute the daily work in the business and drive improvement work to create efficient working methods, high customer satisfaction, increased upselling, and profitability.

In the role, you are responsible for planning, staffing, and follow-up, and ensure that goals, routines, and processes are followed.

The position also involves being part of the facility's local management group.

How the team describes their daily life

We asked your future colleagues what they appreciate most about the job.

This is what they said:

“The absolute best thing is my wonderful colleagues – we collaborate well and help each other in everyday life. At the same time, I learn new things all the time, get to take responsibility, and feel that I am developing and getting better at what I do every day.”

“The variety in the job is the best! No day is like the other.”

“Seeing the joy on the buyer's face when they pick up their ‘new’ used car.”

Who are we looking for?

We are looking for you who are positive and solution-oriented and who create structure, engagement, and good team spirit. You have good collaboration skills, are receptive, and thrive in a role where you get to combine people, results, and development.

We offer a varied and developmental role where you get the opportunity to influence the business and make a difference together with engaged colleagues.

To succeed in the role, we are looking for you who have:

• 3-5 years of experience in a leadership position

• Experience with planning and scheduling

• Basic technical competence regarding vehicles

• Experience from service operations or other customer-facing activities with work at a high pace

• Good knowledge of Swedish and English

• Category B driver's license for manual transmission

It is an advantage if you also have:

• Experience with Lean and 5S

• Additional language skills

• Higher driver's license category

What it is like to work at Kvdbil

Here, you are an expert in your field, but you don't need to be the best at everything. You are part of an organization full of knowledge and colleagues who have your back when you need it. Here you work under trust-based leadership alongside colleagues with many different backgrounds, experiences, age groups, and personalities.

Feel good with us

In 2025, Kvdbil conducted the health initiative "Må bättre tillsammans" (Do Better Together) for our employees. The initiative was part of our long-term work with working environment and social sustainability, with the goal of strengthening well-being and creating a more sustainable workday. The focus was on making health concrete and accessible in everyday life, through inspiration, knowledge, and practical tools that work both at and outside of work.

You can read more about the initiative here: https://www.kvd.se/mabattre (https://www.kvd.se/mabattre)

Grow with us

We are a company in constant change where we have fast decision-making paths with the opportunity to have your voice heard and be part of the influence. For you who are driven by constant development and working in a changing everyday life, there is room to grow within the company. We have many colleagues who have built their careers internally and grown in both responsibility and expertise over the years.

Other

The position is a permanent employment that we start with a six-month probationary period. We place great emphasis on personal suitability.

We welcome applicants with different backgrounds and experiences and look forward to receiving applications from women as we strive for a more balanced gender distribution.

Here you get a market-competitive salary, are employed under the collective agreement, and get to participate in an attractive benefits package with associated insurance.

Questions about the position?

Contact Mikael Sandgren, Regional Center Manager: [email protected] (mailto:[email protected])

We process applications on an ongoing basis, so apply for the position today!

We only accept applications via this system. Apply by clicking the button "Send Application". Unfortunately, we cannot consider applications sent via email.

In this recruitment, we have chosen advertising and channels and therefore politely but firmly decline direct contact with salespeople and recruitment agencies.

The selection process may be supplemented with personality and logic tests and/or background checks. We conduct drug testing on the final candidate before an employment agreement is reached.