Vacant job

Are you driven by a desire to help others? Join a dynamic team where you will assist users ranging from doctors to cultural workers. Our client offers an stimulating environment where you resolve varied IT, healthcare, and telephony-related cases, contributing to a smoother daily routine for many.

About the role

As a Service Desk Agent, you will become a central part of the team ensuring that users within our client's operations receive fast and efficient support. You will handle a variety of cases, from technical issues to orders, contributing to a smooth IT environment.

What we offer

Our client offers a role where you will be a key person in supporting a broad user base within a dynamic organization. You will have the opportunity to develop your problem-solving skills and communication abilities in an environment that encourages collaboration.

Responsibilities

In this role, you will handle a wide spectrum of cases concerning healthcare systems, IT, and telephony. You will assist users from various parts of our client's organization, including doctors and cultural workers, with everything from error reports to access management.

• Handle error reports, orders, and user support.
• Solve problems related to healthcare systems, IT, and telephony.
• Communicate actively with customers via phone.
• Document cases in the case management system.
• Access management.
• Collaborate with colleagues in the Service Desk and support technicians.

We are looking for someone who

• Has knowledge of Active Directory.
• Has knowledge of Microsoft Windows 10.
• Has knowledge of Azure AD.
• Has knowledge of Microsoft Office.
• Has knowledge of case management systems.
• Is experienced in working with the phone as a communication tool.

It is an advantage if you have

• Experience in a similar role, such as Service Desk or IT support.

To succeed in the role, you have the following personal qualities:

• Helpful.
• Social.
• Organized.
• Responsible.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.