Vacant job

Your new role

Do you want to work in a socially important IT environment where your efforts make a real difference every day? We are now looking for a service desk agent for a large public organization in Sörmland. Here you will have a varied role with many points of contact, supporting everyone from healthcare personnel to administrators and cultural activities.

You will become an important part of the service desk team and contribute to ensuring that users receive quick, clear, and professional assistance with IT, telephony, and operational system-related questions.

Examples of tasks: - Receive and manage incoming cases via phone and case management system - Provide user support within IT, telephony, and healthcare systems - Manage orders, error reports, and access administration - Work with troubleshooting and problem-solving in a Windows environment - Support for Microsoft 365, Teams, and user accounts - Work with remote control to assist users from a distance - Handle Citrix-related questions and incidents - Document and follow up on cases according to procedures - Collaborate with service desk agents and support technicians within the IT organization

Working hours are currently weekdays between 07:00–16:00 or 08:00–17:00.

You will work for a large public organization within community service and healthcare, where IT plays a crucial role in ensuring daily operations. The organization has a broad mandate and supports thousands of users across various areas, providing a dynamic and developing work environment.

Scope of the assignment: Full-time, 100% Employment type: Temporary employment as a consultant via JobBusters. Work model: Partially remote (hybrid) Salary: According to agreement Start: 2026-03-02 End: 2026-08-31, with the possibility of extension In your application: Ensure that it is clearly stated that you meet the client's desired qualifications.

• Be accustomed to providing support and communicating with users primarily via phone

• Basic experience with Active Directory and user accounts

• Be familiar with Microsoft Windows 10 and able to assist users with common issues

• Have worked with Azure AD or similar account management

• Have used Microsoft 365, including Office programs and Teams, in a support role

• Be experienced in logging and following up on cases in a case management system

• Be able to use remote control to assist users from a distance

• Have experience working in a Citrix environment and supporting users

• Secure employment with collective agreements, insurance, and occupational pension

• Wellness allowance and employee discounts and offers via Benifex (e.g., in health, leisure, transport, and healthcare)

• Flex pension and access to Lifeplan pension services

• Extra compensation during parental leave

• Occupational health services

• Long-term assignments and personal contact with your consultant manager

• Opportunity to build valuable experience, networks, and future development

We review applications continuously. As processes in the consulting world often move quickly, the position may be filled before the application deadline – so do not wait to submit your application!

You do not need to write a personal letter; instead, we ask you to answer the selection questions when applying.