Vacant job

Do you want to combine leadership with operational support in an organization that makes a difference every day? We are now looking for an experienced Team Leader/Service Desk Agent who wants to take a central role in a dedicated support team within e-health.

The Assignment

You will step into a shared role where approximately 70% of the time involves responsibilities as a team leader, and the remaining 30% includes operational work in the service desk.

As a Team Leader, you will:

• Lead and coordinate the daily work of the service desk

• Ensure that operational goals are met and that SLAs are followed

• Manage incidents, escalations, and problem-solving

• Drive dialogues and operational forums with customers

• Be a present and supportive leader in the team

We are looking for someone who is a strong communicator, confident in their leadership, and used to taking responsibility in customer dialogues. You are solution-oriented, structured, and thrive in a role where you can lead, support, and develop both employees and processes.

As a Service Desk Agent, you will:

• Provide support to users within the organization, via phone and case management systems

• Handle IT-related issues such as fault reports, orders, user support, and permissions

• Collaborate closely with colleagues in the service desk and technical support

• Document cases and contribute to high customer satisfaction

Requirements

• Very strong communication skills

• Previous experience in team leadership within service desk/IT support

• Experience in scheduling

• Unpretentious and cooperative

• Good experience working via phone

• Knowledge in:

  • Active Directory

  • Microsoft Windows 10

  • Azure AD

  • Microsoft 365 & Teams

  • Case management systems

  • Remote control tools

  • Citrix

Personal Qualities

We believe you are a person who:

• Is self-driven and structured

• Communicative and socially skilled

• Analytical and solution-oriented

Practical Details:

• Location: Eskilstuna

• Assignment Period: 2026-01-01 to 2026-06-30

• Working Hours: Mon–Fri, two shifts (07–16 or 08–17) can be adjusted according to the needs of the organization

• Travel may occur in the position.

Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company – quickly and efficiently. Our main focus is within Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries.

Although we are a relatively new player, we have already built trust with many of Sweden's largest companies and operate both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us a natural partner for companies looking to stay ahead in their recruitment.