Vacant job

KEY FACTS

Scope: Part-time, 10 hours/week
Working Hours: Monday to Friday, 10:00–12:00
Start Date: June 1, 2026
Duration: Ongoing
Employment Type: Special fixed-term employment

We are currently looking for a Finnish-speaking customer service representative for our client, Parfym.se. You will be employed as a consultant via Inte Bara Post Bemanning, and the work is performed entirely remotely.

As a customer service representative, you will be the voice of Parfym.se in the Nordic region. Your main responsibility is to provide fast, high-quality support and ensure a positive customer experience.

Your Responsibilities:

• Provide customer support in Finnish via email, chat, and phone.
• Administer complaint cases, including gathering documentation and internal collaboration.
• Handle payment-related inquiries such as invoices, credits, and payment options.
• Assist customers with logistics matters, such as delivery tracking and return management.
• Provide support to loyalty club members regarding points, offers, and vouchers.

WHO ARE YOU?

We are looking for someone who is service-oriented, engaged, and has a friendly yet professional approach. You communicate clearly and pedagogically, always striving to provide the customer with a thorough and helpful answer, even in situations where you need to explain delays or challenges.

As a person, you are supportive, warm, attentive, and dedicated to creating a positive experience in every interaction. You enjoy going the extra mile and have a natural desire to build long-term relationships where both new and returning customers feel secure and well taken care of.

You must meet the following requirements:

• Are fully fluent in the Finnish language, both spoken and written.
• Have previous service experience. Customer service experience is an asset.
• Have good computer skills and can easily learn new systems.

WHAT DO WE OFFER?

As an employee at Inte Bara Post Bemanning, you will have a consultant manager who will serve as your sounding board and coach throughout your employment. As a consultant, you will also become part of our consultant network, RPB Insights. RPB Insights provides you with education and development in the form of lectures, workshops, networking events, and other social gatherings. This also gives you the opportunity to meet other consultants. We offer wellness benefits to all our consultants.

ADDITIONAL INFORMATION

• This recruitment process is handled by Inte Bara Post Bemanning, and our client's request is that all calls and emails regarding the position be directed to us. You will be employed by Inte Bara Post Bemanning and seconded to our client.
• Apply for the position by clicking "Send Application". We review applications on an ongoing basis, and the advertisement may be closed before the position is filled if we move to the selection and interview phase.
• Background checks and reference checks will be conducted after the interview stage in this recruitment process.
• We do not accept applications via email. However, if you have specific questions about the position, please email [email protected]. Please specify which position you are inquiring about in your email and feel free to link to the advertisement.