Vacant job

Job Description & Offer

Are you a Danish-speaking, pedagogical, and service-oriented professional looking for a varied and rewarding role in technical support? Do you want to be part of a company that constantly strives to make daily life easier for people suffering from chronic illnesses? Then you should apply for the position of Tech Support Agent at Nordic Infucare!

In the role of Tech Support Agent at Nordic Infucare, you will handle numerous user-specific cases and become the expert on Nordic Infucare's products. You will be the user's first point of contact for questions regarding their technical equipment, with phone, email, and digital web forms being your primary tools. During periods of lower activity, you will use your solution-oriented mindset to evaluate, optimize, and continuously improve processes to create a more efficient way of working. Your main responsibilities will include:

• Handling user-specific cases via phone, email, and web forms.
• Serving as Nordic Infucare's spearhead for technical support.
• Managing the entire claims process.
• Continuously reviewing and optimizing/workflow efficiency.

In this role, you will handle support cases via phone and email, which requires excellent communication skills in both speech and writing in Swedish, Danish, and English.

Personal Profile

This position suits someone with a strong sense of responsibility who thrives working in a structured and independent manner. You will handle varied tasks and sometimes multiple assignments simultaneously, always maintaining a high level of quality. It is of great importance that you enjoy working in a team, as you and your colleagues will help each other to solve daily tasks.

We are looking for someone with a technical interest and previous experience in a similar role within technical support. We believe you are empathetic, service-minded, and communicative with both colleagues and users. You are solution-oriented and can prioritize when urgent situations arise, while also being meticulous and appreciating the importance of details.

To succeed as a Tech Support Agent, you must have a good technical understanding, possess solid knowledge of the Office package, and be curious to learn everything about Nordic Infucare's products. You must also speak fluent Swedish, Danish, and English.

We highly value your personal attributes and would prefer candidates with a background in sports or association life. Please describe the activity you have practiced, how it has shaped you as a person, and how you believe this influences you in the role of Tech Support Agent. Furthermore, we are looking for someone who aligns with PerformIQ's core values and values a balanced age and gender distribution as well as ethnic and cultural diversity.

Other Details

Start: Immediate.
Scope: Part-time, approx. 2 days per week.
Working Hours: By agreement, Monday to Sunday, between 7-22, with the majority of shifts between 8-17 on weekdays. Remote work possible by agreement.
Location: Stockholm, Alvik.

Apply now!

This assignment is part of our consulting business, meaning you will be employed by PerformIQ with the possibility of further employment directly with Nordic Infucare. Submit your application by clicking "apply". If you have any questions, you are warmly welcome to contact Oscar Backman at [email protected].

PerformIQ is an authorized staffing and recruitment company with a unique profile. We offer personnel with a background in sports and association life combined with education and work experience. Through sports, our consultants have developed performance-enhancing attributes, thereby creating the right tools to succeed better in working life. That is PerformIQ! For more information, visit www.performiq.se

Company Presentation

Nordic Infucare is a leading provider of treatment for patients suffering from chronic illnesses in a home environment, operating throughout the Nordic region. They deliver innovative medical technology equipment that provides the most advanced treatment methods, aiming to improve patients' quality of life. They select products and create solutions tailored to patients' needs and Nordic market standards.

Open to All
We focus on your competence, not your other prerequisites. We are open to adapting the role or workplace to your needs.