Vacant job

Job Description & Offer

Are you Finnish-speaking, pedagogical, and service-oriented, looking for a varied and rewarding role in technical support? Do you want to be part of a company that constantly strives to make everyday life easier for people suffering from chronic diseases? Then you should apply for the position of Tech Support Agent at Nordic Infucare!

In the role of Tech Support Agent at Nordic Infucare, you will handle numerous unique user cases and become the expert on Nordic Infucare's products. You will be the user's first point of contact for questions regarding their technical equipment, with phone, email, and digital web forms being your primary tools. During periods of lower activity, you will use your solution-oriented mindset to evaluate, optimize, and continuously improve processes to create a more efficient way of working. Your main responsibilities will include:

• Handling user-specific cases via phone, email, and web forms.
• Acting as Nordic Infucare's spearhead for technical support.
• Managing the entire claims process.
• Continuously reviewing and optimizing/workflow efficiency.

In this role, you will handle support cases via phone and email, which requires excellent communication skills in both speech and writing in Swedish, Finnish, and English.

Profile

This position is ideal for someone with a strong sense of responsibility who thrives in a structured and independent work environment. You will handle varied tasks and sometimes multiple commitments simultaneously, always maintaining a high quality standard. It is of great importance that you enjoy working in a team, as you and your colleagues will collaborate to solve daily tasks.

We are looking for someone who is empathetic, service-aware, and communicative with both colleagues and users. You are solution-oriented and able to prioritize when urgent situations arise, while also being meticulous and appreciating the importance of details.

To succeed as a Tech Support Agent, you need a good technical understanding, strong knowledge of the Office package, and curiosity to learn everything about Nordic Infucare's products. You must also speak fluent Finnish and English.

Requirements: Fluent spoken and written Finnish.

Additional Information

Start: Immediate.
Scope: Part-time, approx. 2 days per week.
Working Hours: By agreement, Monday to Sunday, between 07:00–22:00. The majority of shifts are weekdays between 08:00–17:00. Remote work possible by agreement.
Location: Stockholm, Alvik.

This assignment is part of our consulting business, meaning you will be employed by PerformIQ with the possibility of further employment directly with Nordic Infucare. Submit your application by clicking "Apply". If you have any questions, you are warmly welcome to contact Oscar Backman at [email protected]

Company Presentation

Nordic Infucare is a leading provider of treatment for patients suffering from chronic diseases in a home environment, operating throughout the Nordic region. They deliver innovative medical technology equipment providing the most advanced treatment methods, aiming to improve patients' quality of life. They select products and create solutions tailored to patients' needs and Nordic market standards.

About PerformIQ

Open to All
We focus on your competence, not your other prerequisites. We are open to adapting the role or workplace to your needs.