Vacant job

Do you have previous experience in Customer Success and are you a solution-oriented person with high drive? Do you enjoy working closely with customers in a role where you can combine relationship building and technology? Would you also like to become part of a scale-up on an exciting growth journey? Then the role of Customer Success Manager at Avy might be something for you!

About Avy
Avy is the leading residential platform in the Nordics. They enable property owners to consolidate, digitize, and structure the entire customer journey from move-in to move-out, within a system landscape that is otherwise fragmented, manual, and costly. Today, the platform is used by over 450,000 households, which corresponds to approximately 20% of Sweden's tenants. The company is a market leader, profitable, and growing by approximately 50% annually. With a new owner as part of a group backed by Fidelio Capital, the focus is now clear: to scale the business, sharpen the go-to-market strategy, and establish a leading position outside the Nordics as well.

About the Customer Success Manager role
In the role of Customer Success Manager, you will become an important piece of the puzzle in Avy's Delivery team, with the aim of building long-term customer relationships and ensuring high customer satisfaction. You will be assigned a customer portfolio where, together with the responsible Account Manager, you will help customers get maximum value from Avy's solutions. Your tasks include proactively following up on customer needs, participating in customer meetings, handling cases in Zendesk when necessary, and participating in implementation projects for new customers and systems. Furthermore, you will collaborate closely with your colleagues in Avy's Delivery team to provide the customer with the best possible experience, with a focus on availability and customer satisfaction. The team consists of other Customer Success Managers and Support Agents. You will also collaborate with other parts of the organization, including project managers, product developers, the IT team, and the sales department.

Your main responsibilities:

• Be an important piece of the puzzle in Avy's Delivery team to build long-term customer relationships and ensure high customer satisfaction.
• Be the primary contact person for your customer portfolio in ongoing deliveries – in close collaboration with your colleagues.
• Follow up and act proactively on customer needs through meetings, follow-ups, and system support.
• Participate in projects for the onboarding of new customers/systems.

About you
To succeed in the role, we see that you have several years of experience in Customer Success, Account Management, or an equivalent customer-facing role. If you also have a post-secondary education in IT/tech, business development, or an equivalent field, this is considered a merit. You have extensive experience of independently driving long-term customer relationships with a focus on customer satisfaction, customer experience, and development. Furthermore, you have very good system skills, where experience in SaaS companies, CRM systems, and automation or similar areas is considered advantageous. You speak Swedish and English fluently, where language skills in Finnish are considered a merit.

We place great importance on personal qualities and see that you are a self-driven and unpretentious person who enjoys taking ownership of your customer relationships. You are relationship-building and attentive with a warm and trustworthy appearance. At the same time, you have a natural drive where you are structured and solution-oriented in your way of working, with a genuine business interest and the ability to create valuable collaborations.

Important for the role:

• Several years of work experience in Customer Success, Account Management, or an equivalent customer-facing role.
• Extensive experience of independently driving long-term customer relationships, with responsibility for customer satisfaction, customer experience, and development of the customer relationship.
• Very good system skills, where experience in SaaS companies, CRM systems, and automation or similar areas is seen as advantageous.
• Fluent language skills in Swedish and English.

Merits for the role:

• Relevant post-secondary education, likely in IT/tech, business development, or an area that can be considered equivalent.
• Good language skills in Finnish.

Avy's offer
Avy is a market leader in Europe within its segment and is on an exciting growth journey. At Avy, you get the opportunity to help shape the future in an innovative SaaS company that is constantly developing and entering new markets. You will become part of an engaged and ambitious team with strong community, short decision-making paths, and a culture that encourages both professional and personal development.

Other details
Start: By agreement.
Extent: 100%, full-time.
Location: Stockholm.
Salary: By agreement.

Do you find the Customer Success Manager role interesting? Submit your application today, as we apply continuous selection! We at Needo look forward to hearing from you!