Vacant job

Are you someone who thrives in customer-facing roles and is driven by developing processes and finding smarter ways of working? HellermannTyton is now looking for a Customer Success Coordinator who wants to combine customer focus and administration with active improvement work.

In this role, you will work closely with both customers and internal functions. In addition to ensuring a high service level and efficient customer processes, you will have the opportunity to contribute to the development of working methods, processes, and system support.

About the role

As a Customer Success Coordinator, you are responsible for ensuring efficient customer processes and a high customer experience. You work with administrative flows, ensure correct and updated customer and order data, and support customers and internal functions throughout the entire customer journey.

The role combines operational work with improvement initiatives. You are responsible for daily order and customer management while contributing to the development of processes, routines, and system support. We are therefore looking for you who enjoy understanding how systems and processes interconnect and see improvement work as a natural part of daily work.

Your main responsibilities

• Identify and drive improvements in working methods, processes, and system support
• Register and administer customer orders with high quality and accuracy
• Manage quotations, price administration, and product-related inquiries
• Ensure data quality and compliance with processes and routines
• Coordinate and collaborate with sales, purchasing, finance, and other internal functions
• Contribute to a consistent and professional customer experience

We are looking for someone with

• Experience from customer service, Customer Success, sales support, order administration, or a similar role
• Experience working in ERP, CX, and CRM systems, as well as an interest in how systems and processes interact
• Experience participating in projects, improvement initiatives, or the development of working methods, processes, or system support
• Strong administrative skills with a focus on quality and accuracy
• Experience from a Nordic or international operation
• Very good knowledge of Swedish and English, both spoken and written
• Completed upper secondary education

Meritorious qualifications

• Experience with Infor M3
• Experience with Microsoft Dynamics
• Experience working in multiple different ERP systems
• Knowledge of Finnish or another Nordic language

To thrive in this role, we believe you...

...are a person who takes responsibility and drives issues forward. You have a strong desire to create value for the customer and the ability to understand and meet customer needs. At the same time, you work meticulously and enjoy creating structure and quality in your work.

You are driven by developing working methods and processes and take initiative when you see opportunities for improvement. When you encounter a challenge, you are not satisfied with simply stating that something doesn't work; you want to understand why and find a solution. You are curious about how systems and processes interconnect, dare to ask questions, challenge existing ways of working, and see improvement work as a natural part of your daily work.

About the position

This is a direct employment with HellermannTyton, starting as soon as possible or by agreement. Initially, you will be based at the company's office in Kista, but at the turn of the year, the operations will move to new office premises in Solna.

The role offers a flexible work model with the possibility to work from home two days a week. Working hours are between 08:00–16:30, with summer hours from June to August when working hours are 08:00–16:00.

As part of the recruitment process, a background check is conducted on the final candidate.

About HellermannTyton

HellermannTyton is a leading manufacturer and supplier of products for joining, fixing, installing, connecting, insulating, protecting, and marking electrical cables and data network infrastructure.

Their mission is to develop real solutions for all requirements within cable management. To do this in the best way, they immerse themselves in everything happening in their customers' universe, both at home at the desk and out in the real world. Customers are their greatest inspiration in the development of product lines.

They operate 18 world-class production units and develop products in 13 countries. More than 7,000 employees work for HellermannTyton in 40 countries, offering first-class service and advice. Read more about the company here (#).

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