Administrator for the Swedish Environmental Protection Agency's Internal Customer Service Bikupan

Are you a service-oriented person who wants to support and relieve your colleagues and the agency's managers in a professional and engaged manner, answer questions, and solve problems in everyday work? Do you want to work with a wide variety of questions and tasks where you get the chance to be part of a wonderful team?

We are now looking for a team player for our internal customer service, Bikupan.

The Swedish Environmental Protection Agency's service unit is seeking an administrator who wants to help strengthen and develop the agency's internal customer service, Bikupan.

As an administrator in the agency's internal customer service, you will be part of the Service Unit, which, in addition to our internal service, is also responsible for the agency's customer service, property issues, and environmental and gender equality coordination. The unit has 15 employees, of which 4 are in Bikupan, distributed between the offices in Stockholm and Östersund. We are now expanding the team with two positions, one in each location.

The tasks for the position lie within the internal customer service Bikupan, but you will be part of and a resource for the entire Service Unit and may, if necessary, assist in other areas of the unit's responsibilities.

Your tasks

Working in the internal customer service Bikupan means being the first line of contact for internal inquiries, corresponding to a front office. Your main task will be to receive and handle questions that come in via physical visits or digital contact from the agency's employees.

Bikupan continuously works to improve and streamline its support to the rest of the organization, and you will be part of the ongoing new assignment to develop a targeted managerial support.

In the role, you will provide overall administrative support, such as making purchases, booking, preparing, and facilitating meetings, conferences, and travel.

As an administrator in Bikupan, you will regularly use and manage various systems, e.g., for digital signatures, survey tools, conference invitations, issuing access cards, and daily case management. You will also provide users with guidance on how to use our systems for purchases, invoice management, time reporting, and travel booking. This requires you to be comfortable and experienced in using and switching between different digital tools and to convey instructions in a pedagogical manner. You may also need to create manuals and checklists that make it easy for users to understand and do the right thing.

If you have an interest in and knowledge of AI as a working tool, we would like you to contribute in that area related to our mission.

The nature of the work places high demands on your flexibility and lack of prestige in taking on all types of tasks that are relevant at the moment, as well as being able to take joint responsibility for distribution and workload in the group.

Your qualifications

Requirements for employment

• at least a high school education
• several years of experience in service-oriented work
• proficient user of the Office suite/Microsoft 365
• able to absorb information and convey it further in a pedagogical manner both orally and in writing
• very good Swedish in speech and writing
• good English in speech and writing

Meritorious

• work experience from a government agency
• experience in leading projects
• experience in meeting facilitation
• experience in purchasing and procurement in the public sector

Personal qualities

Having a positive, helpful, and service-oriented attitude is something we value highly.

Furthermore, you should be a skilled and structured administrator. You should be pedagogically inclined to explain and convey information and guide others, which means you are good at communicating.

You should be a person who remains calm even when working under time pressure and keeps order and tidiness around you.

To contribute to our development work, you need to be responsible and driven in such a way that you can take on tasks and ensure they are completed from start to finish. You should enjoy working in a team where everyone helps to achieve an even workload, checks in with each other, and takes joint responsibility for keeping each other updated on new information. At the same time, you should be self-sufficient and confident in handling cases on your own and enjoy taking responsibility for individually designated tasks.

To fit the role, we see that you are a humble problem solver who has the ability to provide excellent service. Finally, it is important that you appreciate meeting people and enjoy being physically present at the workplace to staff our service desk and perform practical tasks on-site.

About the employment

The employment is a permanent full-time position that begins with a six-month probationary period.

The position is located in Stockholm or Östersund with immediate start according to agreement.

We apply individual salary setting.

Application

Welcome with your application by March 15.

Contact

If you want to know more about the position, you are welcome to contact unit manager Ann-Christine Lundberg. You can also contact our union representatives for Saco-S or ST. All can be reached via customer service, tel. no. 010-698 10 00.

Why should you work with us?

The Swedish Environmental Protection Agency values a sustainable work life and a good working environment. We offer our employees good opportunities for remote work, occupational health care and employee support, wellness hours and wellness grants, as well as various activities through our sports and outdoor association and cultural association. Welcome to our modern offices in an organization with an important mission. We are a workplace with friendly colleagues and a present leadership where we gather around our overarching mission aimed at improving the environment for current and future generations.

Swedish Environmental Protection Agency