Vacant job

QUICK FACTS

Scope: Full-time Working hours: Monday to Friday, 09:30–18:15 Location: Stockholm City. Based at the office, not hybrid. Start date: Immediate start desired. Employment type: Permanent position with a six-month probationary period.

YOUR FUTURE WORKPLACE

Our client is a well-established company with a strong position in the premium segment and extensive experience in delivering products and services of the highest quality. Here, the customer experience is at the forefront, with the ambition to create a personal, professional, and memorable experience.

You will become part of an engaged team where collaboration, knowledge, and a genuine interest in customer relations are highly valued. The company is in an exciting phase of development.

The advertisement is anonymous. We will, of course, disclose which company it concerns if you proceed in the recruitment process.

YOUR ROLE

In the role of Inside Sales/Customer Service Representative, you will be the company's primary point of contact for customers via phone, email, and e-commerce. You will work actively to develop long-term customer relationships. This is not a traditional customer service role – here you combine first-class service with advisory sales and help customers through the entire purchase journey.

You are responsible for creating a smooth and professional customer experience by providing qualified advice and guiding customers on matters regarding products, brands, and purchases. The role involves close collaboration with store sales staff, the e-commerce team, and other internal functions to ensure that the customer receives the same high level of service and experience across all channels.

Main responsibilities:

• Provide professional advice regarding products, brands, and the purchasing process.
• Manage customer dialogue via phone, email, and e-commerce.
• Respond to product and sales inquiries with high quality and service.
• Build long-term customer relationships through a personal and professional approach.
• Work actively with interest lists and guide customers further in the purchase journey.
• Book customer meetings with store sales staff when it creates the best customer value.
• Handle online orders, returns, and after-sales service.
• Contribute to the team's sales goals and a world-class customer experience.

WHO ARE YOU?

We are looking for you who are passionate about world-class customer experience and service. You enjoy building relationships, have an advisory approach to work, and are motivated by helping customers through the entire purchase journey.

You are communicative, receptive, and professional in your approach, with a natural ability to build trust. At the same time, you are solution-oriented, responsible, and thrive in a fast-paced environment where quality and details are important. We would like you to have a genuine interest in exclusive products and premium brands.

The ideal candidate meets the following requirements:

• Experience in sales or service where the customer experience has always been the focus.
• Fluent in Swedish and English, both spoken and written.
• Experience from premium retail, luxury, hotels, or other service-intensive environments is highly meritorious.

ADDITIONAL INFORMATION

• This recruitment process is handled by Inte Bara Post Bemanning, and our client's request is that all calls and emails regarding the position go to us. This is a direct recruitment, and you will be employed directly by our client.
• Apply for the position by clicking "Send Application." We review selections on an ongoing basis, and the advertisement may be closed before the position is filled if we move to the selection and interview phase.
• Telephone interviews and personality tests are conducted as part of this recruitment process. If you proceed to the interview stage with the client, reference checks and background checks will be performed.
• We do not accept applications via email, but if you have specific questions regarding the position, they can be answered at [email protected]. Please state which position you are referring to in your email and link to the advertisement if possible.