Vacant job

About the Job

We are now looking for a Social Secretary (Social Worker) for the Reception Unit for Social Assistance.

The unit often serves as the first point of contact for our clients, which means the role of Social Secretary at the reception involves many quick and sometimes short meetings with clients. The tasks are divided into three main areas:

• Scheduling
• New cases and investigations
• Duty & counseling

In scheduling, we receive the initial information from and about the client. We either schedule them for a new case meeting or guide them to other authorities.

New cases and investigations is the first opportunity where we physically meet the client, gather all necessary information and documentation to investigate their right to assistance, and subsequently make decisions.

In the duty role, we receive spontaneous and unannounced visits from clients who have not yet had the chance to attend a new case meeting or get an assigned case worker, but who have found themselves in an acute emergency situation regarding, for example, food or medication.

As we are often the first point of contact with social services, we frequently encounter various issues within individuals or families. Therefore, we collaborate closely with other units. The role also includes providing civic information to citizens and guiding them to other authorities such as the Swedish Social Insurance Agency, the Public Employment Service, and unemployment funds. The role also requires us to be observant and act if children in a family are at risk of harm or if there is domestic violence.

We are a team currently consisting of 19 employees, four team leaders, and one unit manager. The unit operates from the administration's office at Förstamajgatan 2a. We continuously work on developing and improving our methods by leveraging employee experience, city requirements, and client needs. We believe that you who apply for this job enjoy and are comfortable with change management. We are constantly evolving, both as a unit and as an administration, and your contribution as an employee is important in these processes.

This autumn, we will also work on working time innovations and participate in the 4-day week project.

Some evening work may occur.

Qualifications

We are looking for you who have a degree in Social Work (Social Worker). You understand the importance of legally secure case handling and know what this means in practice. We expect you to have experience working within social assistance, and experience from a reception unit within social assistance is meritorious. Knowledge of Arabic, Somali, Tigrinya, or Persian is considered meritorious. Knowledge of the Treserva system is also considered meritorious. Knowledge of Office 365 is a requirement.

In the role of Social Secretary, we look for someone with good interpersonal skills and who shows respect to those you meet in your professional role. You base your approach on the equal value of all people and create a positive atmosphere in interactions. You are responsible and take your tasks seriously, keeping the best interests of the operation in focus. Furthermore, we look for someone who works systematically, organized, and methodically, ensuring tasks are completed and results are followed up. You are flexible and can easily adapt and adjust to changed circumstances and new information. You take into account different information sources and perspectives and can adapt this to your own operations. We are looking for someone who thrives in a politically governed organization where you understand the big picture and work together with your colleagues to achieve goals and assignments. We will place great emphasis on personal qualities.

Selection and interviews may begin before the application deadline. So do not hesitate to apply today!

We warmly welcome your application!

Other Information

To ensure quality in the recruitment process, comply with GDPR requirements, and enable good communication with our applicants, we ask you to submit your application digitally, not via email or mail. If you have protected personal data, you MUST NOT apply via the system but contact the recruiting manager for handling your application.

The City of Gothenburg is one of Sweden's largest employers. Our mission is to create a good everyday life for Gothenburg's residents, visitors, and businesses. As an employee in the city, you have a secure employment with many career paths where you get the opportunity for interesting and meaningful tasks. The City of Gothenburg actively works to promote equal rights and opportunities and to counter discrimination.

The urban area has good communications and proximity to Gothenburg's center. Here you find unique natural areas and varied housing where development, renewal, and expansion are happening in many areas. The structure of the urban area and the diversity among residents and employees make working with us developmental and educational. As an employee with us, you make an important contribution to making Nordost an attractive area to live, work, and raise a family. Through your work, you help develop the city together with others. Do you want to be part of this?

About Us

The Social Administration Nordost works to provide residents in northeast Gothenburg with equal and effective welfare, with the opportunity to live safe and independent lives. The administration provides support to individuals and families according to the Social Services Act. We also offer activities and meeting places that can give children and youth a meaningful leisure time. Additionally, the administration actively works with crisis support, safety issues, associations, public health, and contacts with residents and civil society.

Welcome to a vibrant administration in a dynamic urban area – here we work for community and openness with a focus on those we serve!