Vacant job

We are now looking for a Receptionist at Scandic Örnsköldsvik.

Regardless of why guests visit us, few things are as appreciated as a friendly face welcoming them. You act as a host alongside the rest of the hotel team, creating a world-class guest experience.

Here, you will take significant responsibility for making the decisions required to ensure guest satisfaction. The team continuously develops and improves its methods and service in line with changes in the surrounding world. We are convinced that it is when you are allowed to develop and contribute with all your competence and experience that we exceed guest expectations. Plus, we have fun at work!

So bring your experience, your engagement, and your way of thinking to us – and contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role entail?

As a receptionist, you are responsible for ensuring our guests receive world-class service. You are the hub of the operation, ensuring the guest is always in focus. You review the arrival list and pay attention to the details, ensuring guest requests are met. You always have a smile on your lips and a creative solution up your sleeve. You solve most issues and are a star at turning dissatisfied guests into happy ones. Your workplace is our lobby, as that is where you meet the most guests. The role also includes administrative work, security tasks, and sales activities.

Working at the reception involves checking guests in and out, welcoming them, and providing the information they need for their stay. You handle bookings in the Opera Cloud system and manage administrative tasks related to guests and security. All work is focused on guest satisfaction and sales.

The hotel is open 24/7, so it is important that you enjoy working in shifts (mornings, afternoons, and weekends).

Who are you?

To fit this role, we believe you have well-developed social skills and are capable of handling multiple things happening simultaneously. It is very important that you can convey good hospitality to the hotel's guests.

You also have experience and knowledge of using computers as a work tool.

Since the job consists largely of communicating with guests, good knowledge of Swedish and English is a prerequisite. Speaking an additional language is an advantage.

However, the most important factors are your personal qualities and attitude. To fit the role, you need to be an attentive and non-hierarchical team player who takes great responsibility for your tasks and the overall results.

Information about the position

The position is a permanent part-time employment. We process applications continuously with start dates as agreed.

We offer a probationary period. The position involves day and evening shifts on weekdays and weekends.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the final application deadline, so we ask you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to Scandic!

P.S. On our website, you can read more about our culture, what the role entails, and our benefits!

Experience from service industry - preferably within hospitality

It all starts with you. Working at one of our hotels means being part of a team where care, collaboration, and small everyday moments make a difference. You help create the warm, homely feeling that characterizes Scandic – by being present, here and now, and letting the details count.

Some days go quickly, others are more predictable – no day is like the other. But what always remains is the team spirit. You stand up for each other, solve things as they happen, and are proud of delivering quality – even when the pace is high. And when you do, guests don't just enjoy their stay – they want to come back.

How we work at Scandic

We are at our best when we work together – across roles, hotels, and teams – and focus on what makes a real difference in everyday life. Our values guide how we act and deliver: Be Pro, Be Bold, Be Caring, and Be You.

If you believe that fantastic hospitality is created through collaboration, consistent quality, and small well-executed moments, you will feel right at home with us.