Vacant job

Do you want to be part of a dedicated team focused on service and quality? Rusta is looking for a German-speaking backoffice employee who takes responsibility for solving problems and ensuring outstanding customer experiences. Rusta is in a strong growth phase, and as part of their core operations, you will help strengthen the team and drive development forward!

About the role

In the role of Customer Service Associate at Rusta, service and customer focus are a given. You enjoy solving problems and handling all types of customers in an environment characterized by a service mindset, quality focus, and results-driven culture. While you will handle a large volume of repetitive cases daily, a key goal is to reduce these by creating better solutions and more self-service options for customers, allowing the team to focus on more complex issues.

The role reports to the Customer Service Manager and is based at Rusta's headquarters in Upplands Väsby. Working hours are Monday–Friday, 08:00–17:00. Your immediate team consists of approximately five colleagues working with Sweden, Norway, Finland, and Germany.

Responsibilities

Your main areas of responsibility include:

• Communicating with customers and stores by handling cases regarding complaints and Club Rusta.
• Ensuring the delivery of online and home delivery products.
• Managing customer dialogues on social media.
• Handling DHL cases, including transport damage, spare parts, and insurance matters.
• Ensuring insights are gathered and driving them internally.
• Administration of gift cards, payouts, and mileage reimbursement.
• Contacting ARN/The Consumer Council when necessary.

We are looking for you who

• Have the ability to express yourself clearly in speech and writing in Swedish, German, and English.
• Have a completed high school diploma or equivalent.
• Have excellent computer and system skills as well as good knowledge of the Microsoft Office package.
• Have previous experience in customer service, administration, sales, and/or other service professions.

It is an advantage if you have

• Knowledge of other Nordic languages.
• Internal knowledge of Rusta or experience working in Rusta stores.

To succeed in the role, you have the following personal qualities:

You are attentive to customer needs and have a natural ability to learn new systems. To thrive as a Customer Service Associate at Rusta, you appreciate administrative tasks while being outgoing and having a strong service orientation. You have the ability not only to solve cases in the moment but also to identify patterns. This allows you to contribute to long-term improvements and simplify things for their customers. You thrive in a dynamic and fast-paced work environment and find it easy to build new contacts both internally and externally. At Rusta, you will have the opportunity to continuously learn new things and develop in a stimulating work environment.

NOTE: Reference checks and background checks will be conducted on the final candidate.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply continuous selection and will remove the ad once enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so they do not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to identify the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.