Client Administrator at the Swedish Prison and Probation Service

The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our primary goal is to reduce recidivism – to break the vicious cycle. If we succeed, society will be safer and more secure for everyone. We are the authority responsible for prisons, probation, remand centers, and client transports.

Fosie Prison is located on the outskirts of Malmö and was built in 1986. Fosie is a security class 2 prison with room for 173 men, where approximately 300 employees and 10 managers manage, lead, and develop the operations. The operations are in constant change and have been expanded several times over the years, including the establishment of places for particularly resource-intensive inmates (SRI) and through a new modular building completed in 2023.

Read more about Fosie Prison's operations on our website: Fosie operations (https://www.kriminalvarden.se/kontakt/hitta-och-kontakta/verksamhet/anstalt/fosie/#verksamhet)

JOB RESPONSIBILITIES

Under the leadership of the prison inspector, you as a client administrator will be responsible for the overall client work. This includes planning, following up, and ensuring the quality of the work with clients' execution planning, calculation of sentences, and preparing and making decisions according to prison, remand, and administrative laws in accordance with delegation. Your role includes making assessments based on applicable regulations, guidelines, and practices, as well as continuously mentoring and training staff in the client process. Collaboration with other parts of the Swedish Prison and Probation Service and with other authorities occurs frequently. Other administrative tasks may also arise.

The work requires a high level of confidentiality and security awareness, as well as an understanding of how security is assessed and why we make the assessments we do. The position involves a lot of communication with various parties such as relatives, inmates, colleagues, other authorities, etc., which requires good communication skills and a service-oriented approach. You must be responsible and able to make independent decisions, as well as have the ability to determine which matters should be anchored with the nearest manager.

QUALIFICATIONS

To succeed in the role of client administrator, it is important that you have a structured and organized working method. You plan and carry out your work effectively, even under high workloads or temporary tasks. You are flexible and can easily adapt to prevailing circumstances and see opportunities in changes. As a person, you are secure, stable, and distinguish between the personal and professional. It is important for you to always act in accordance with made decisions, policies, and guidelines. You are pedagogical and have a clear way of communicating, as well as adapting the way you convey information to the recipient to ensure that your message is received.

For us, it is important that you share the Swedish Prison and Probation Service's fundamental values of a humane view of humanity, respect for the individual, and belief in the human will and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, you are expected to contribute to ensuring that everyone is treated equally through your approach. We place great emphasis on personal suitability.

We are looking for someone who has:

• a university or college degree with a legal or behavioral science focus or other education combined with work experience that the Swedish Prison and Probation Service deems equivalent.
• documented experience in administration/handling
• good computer skills
• good knowledge of Swedish and English in both spoken and written form

It is an advantage if you have:

• completed the Swedish Prison and Probation Service's basic training with a passing result
• work experience as a client administrator
• experience with the Swedish Prison and Probation Service's client administrative systems
• experience working within the justice system
• experience handling tasks that consist of legal decisions and experience in mentoring roles
• experience managing client cases in a prison
• good knowledge of RBM (risk, needs, and receptivity)
• training in and experience with execution planning and investigation
• a B driver's license

OTHER

The Swedish Prison and Probation Service has chosen to remove the personal letter and replace it with selection questions that are relevant to the position. The answers to the selection questions and CV will form the basis for whether you are qualified to proceed in the process.

To be considered for employment within the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security, and confidentiality awareness and comply with applicable laws. This means that you stand up for democratic values and the state values that apply to the Swedish Prison and Probation Service's operations.

Some positions are placed in security class, and a security review with a background check will be conducted before an employment decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with diverse backgrounds and experiences. Read more about the security review at: Security review (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/)

The position may involve military placement within the Swedish Prison and Probation Service. Read more about military placement at: Military placement (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/)

Individual salary setting applies.

Probationary employment may be applied.

The Swedish Prison and Probation Service strives for a balanced gender distribution and increased diversity.

To submit your application, click on the application link in the ad. Questions about how to apply and submit your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person specified in the ad.

We kindly but firmly decline direct contact with staffing and recruitment companies as well as salespeople of recruitment ads. The Swedish Prison and Probation Service has contracted agreements.