Vacant job

About the Role

In this role, you will be a key person in the customer service and support team, where you will have daily contact with customers and assist them with inquiries regarding products, orders, and technical support. You will also work with order management, machine repairs, and administrative tasks. Here, you will have the opportunity to combine service and problem-solving in a business where technology and customer focus are at the center.

You will have a varied workday where you handle both customer service and technical issues. Examples of tasks include:

• Responding to customer inquiries via phone, email, and customer portal.
• Order reception and invoice handling.
• Technical support for spare parts, etc.
• Performing machine repairs and being responsible for the entire repair process in the workshop.
• Administrative tasks such as updating purchasing systems, managing Excel files, and adjusting prices.
• Supporting the retail operation and providing service to customers on-site.

• Experience in customer service
• Technical knowledge and experience in repairs or equivalent
• High school education, preferably with a technical or vocational focus
• Fluent skills in Swedish and English, both spoken and written

To succeed in this role, we see that you are an engaged and structured person with a natural sense of service. You are unpretentious and have the ability to handle both positive and more challenging customer conversations in a professional manner. A technical interest and a willingness to solve problems are important qualities.

• Start: Immediately, by agreement.
• Location: Norsborg
• Extent: Full-time

The company is a well-established player in its industry and offers high-quality products and services to its customers. They have a customer-focused culture where service and technical expertise are at the center.

At Wrknest, we do not do things like everyone else. We believe in constantly daring to see new opportunities and think differently. When we started, it was to challenge old ways of recruiting. We live in a time of rapid digital development. Knowledge needs to be continuously renewed to remain relevant. Therefore, it is important to be able to adapt quickly. This means that we do not only look at the candidate's CV during recruitment. Instead, we consider the overall potential and offer individualized upskilling. This way, we can quickly match the knowledge needs that exist right now. Read more at www.wrknest.se (http://www.wrknest.se).