Vacant job

Join us in making Sweden's best municipality even better. Danderyd Municipality offers community, development, and participation at work. We make a difference and create value in everyday life through dialogue with everyone who lives, resides, and works here. Through proximity and short decision-making paths, you have the opportunity to take responsibility and work with both parts and the whole in your profession. Here, we grow together with engaged residents, businesses, and competent colleagues in the beautiful environment of the garden city. Take the step towards a developing and sustainable work life in a moderately sized municipality close to everything.

The municipality's contact center in Mörby Centrum provides service to residents and businesses via digital channels, phone, and in-person visits. By handling citizen matters for the municipality's administrations, the contact center helps relieve the caseworkers in their work. The contact center's knowledge of the needs and wishes of Danderyd residents is an important part of the development of the municipality's services.

Do you, like us, have a great interest in service and smart solutions? Are you engaged, curious, and quick on the keyboard? Are you interested in working as a municipal guide with us? Then we want to meet you.

JOB RESPONSIBILITIES

As an employee at our contact center, you will belong to a wonderful team of ten employees. Your primary task is to provide service to residents and businesses regarding the municipality's services. This can vary from applications for building permits, assistance with home care, questions regarding preschool/school to handling complaints and feedback.

Together with our colleagues in the municipality, we design new effective working methods that will provide better and faster service to the residents of Danderyd. The contact center contributes in this way to operational development and new solutions in the municipality. We develop smart solutions and can be reached through multiple channels in the way that the citizen chooses. Your contribution is important in this development.

QUALIFICATIONS

We are looking for someone who has:

• High school diploma
• Several years of work experience from a contact center or similar customer service handling incoming matters via phone and digital channels
• Documented experience of working in a case management system or operational system
• Very good communication skills in spoken and written Swedish
• Good communication skills in spoken and written English
• Good knowledge of Microsoft 365

It is also meritorious if you have:

• Post-secondary education that the employer deems relevant for the position
• Documented experience in the case management system Artologik HelpDesk.
• Work experience from public or municipal operations.

We are looking for someone with a genuine service focus and a solution-oriented attitude. You work in a structured and organized manner, with a proactive approach that keeps you one step ahead. Your good collaboration skills and strong team spirit make you a team player, while you also have the ability to remain calm and prioritize correctly even under high pressure. If you enjoy taking responsibility, contributing to a positive work environment, and delivering quality, then you could be the one we are looking for!

Interviews are conducted on an ongoing basis, and the position may be filled before the application deadline. A probationary period may apply.

OTHER

Danderyd Municipality strives for a workforce composition that reflects the diversity of society. We offer an exciting workplace with many friendly and knowledgeable employees. Please visit our job portal here (https://www.danderyd.se/ovriga-verksamheter/jobba/) if you want to know what our managers say about the municipality's mission and future development. Here you can also gather information, including about our benefits. More information about our operations can be found at www.danderyd.se (http://www.danderyd.se).

To ensure the quality of the recruitment process in Danderyd Municipality and to enable good communication with our applicants, we ask that you submit your application digitally as mentioned above.

Bring your grades and other documents to a possible interview.

Warm welcome with your application!

We kindly decline all offers of advertising and recruitment assistance in connection with this advertisement.