Vacant job

Attention Gothenburg! We are currently looking for our next star to join our Customer Success team.

Cloudgruppen is one of Sweden's leading resellers of IT & communication solutions for businesses. Together with market-leading suppliers, we can offer and manage one of the best comprehensive solutions for Swedish entrepreneurs. We are now seeking new colleagues for our Gothenburg office who want to be part of an exciting journey and make an impact in the industry.

Cloudgruppen consists of a hardworking team with extensive experience in the telecommunications and IT industry. We create value around smart solutions that allow you as a company to focus entirely on your core business.

Big or small – we value everyone! We are looking for a passionate and dedicated person to join our Customer Success department, who wants to be part of our dynamic team! As a Customer Success Representative, you will play a crucial role in helping our customers achieve their full potential and maximize their value with our products and services. You will be a key player in building strong relationships with our customers and providing them with an outstanding customer experience.

Your main responsibilities include:

• Handling customer inquiries via phone, email, and chat
• Delivering exceptional customer service and support
• Collaborating with other team members to address customer challenges and ensure quick and effective solutions

We believe that most things can be learned as long as you are curious and have the right motivation. Therefore, great emphasis will be placed on personal suitability, commitment, drive, and attitude.

As a person, you enjoy working in a fast-paced environment and solving problems. You are passionate about providing top-notch service and delivering quality in everything you do. You work systematically, communicate clearly, and thrive in a team setting. You easily see solutions, take responsibility for your work, and execute it meticulously. We are looking for someone who has:

• Strong communication skills both written and verbal
• Experience working with customers and providing exceptional service
• The ability to work independently and in team environments
• You dare to take initiative and are eager to continuously exceed yourself and the expectations placed on you
• A passion for leaving customers with a wow feeling after every interaction
• A positive and solution-oriented attitude
• Most importantly, you are engaged, responsible, and enjoy learning new things
• You are structured and meticulous, but also creative – you like to follow routines but think of new solutions when needed. We offer a fixed monthly salary and benefits, as well as an exciting work environment with opportunities for personal and professional development. If you enjoy working in a fast-changing environment where no day is the same, then this could be the right role for you!

Requirements:

• You have good communication skills both verbally and in writing in Swedish and English
• You are a driven and goal-oriented person who thrives in a fast-paced environment

We offer:

• Fixed monthly salary and benefits
• A fun and pleasant work environment
• Good opportunities for development within the company
• Thorough training and support to succeed in the role
• Full-time

You can easily apply by sending your CV along with a motivation for why we are the right match for each other.

Recruitment is ongoing, so do not wait to submit your application. We look forward to hearing from you!