Do you want to excel in customer service?

Create fantastic customer experiences, work with the latest AI technology, and get the chance to develop and grow in your role? Then you should apply to us at Releasy!

About the position

• As a Customer Service Representative with us, you will represent Releasy and our client Ellos Group, a leading e-commerce player for fashion, home, and beauty in the Nordics.
• You will be the primary point of contact for private customers via phone and email.
• Your main tasks include handling customer inquiries and resolving any issues with a focus on meeting customer needs.
• You are also expected to provide accurate information about products/services and guide customers through various processes.
• Your primary goal is to actively work to ensure high customer satisfaction and create memorable experiences for our customers.

To give you a good introduction to the job, the employment starts with 2 weeks of training combined with practical work. It is a constantly learning and developing environment where you will gradually learn new things and grow.

The position is a permanent employment that starts with a 6-month probation period. There are varying working hours scheduled within the assignment's opening hours, which are Monday to Friday from 07:30 to 19:00. Training starts on 2026-02-23.

We offer:

• Secure employment with collective agreements and pension.
• Career opportunities through Releasy's career ladder and internal development programs.
• Wellness benefits and other perks for your health and well-being.
• A pleasant working environment with, among other things, a ping pong table and a large lovely terrace for sunny days.

Qualifications and skills

• Fluent Swedish in speech and writing.
• Good knowledge of English both verbally and in writing.
• Good computer and system skills.
• Strong communication skills.
• Previous experience in customer service or sales is an advantage.

We are looking for someone who is self-driven and has a strong passion for delivering first-class customer service. You are driven by working towards goals and strive to achieve excellent results. You have a natural ability to foresee problems and find practical solutions. Additionally, you can handle stress and quickly adapt to new situations in your daily work environment.

Application and process

Are you the one we are looking for? Send in your application today! Applications are processed continuously, which means that the role may be filled before the application deadline.

At Releasy, it is important that each application is handled fairly and objectively. To ensure that we recruit the right employees, we use a structured recruitment process.

The process begins with selection questions where we ensure that the basic requirements for the position are met. After that, you will receive an invitation for a background check, which you will retrieve and review before deciding whether to share it with the recruiter. Automated systems may be involved in the process, but all decisions are made by people. We conduct background checks to ensure a safe and fair recruitment process. It is part of our quality work and helps us create a safe working environment for both our customers and employees.

If you proceed in the process, you will be invited to tests and interviews, where we focus on evaluating your skills and potential to succeed in the role. We also conduct digital reference checks to verify previous experiences and gain a broader picture of your work capacity.

If you have questions about the position, please contact the responsible recruiter at: [email protected]

We handle our recruitment internally and kindly ask for no contact from recruitment firms.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecom, media, e-commerce, travel, and public services. Releasy takes care of its clients' customer service and sales across all channels, such as social media, chat, email, and phone. Releasy has operations in Sweden, Norway, and Finland with approximately 1800 employees.