Vacant job

NutraQ is looking for a Czech and/or Slovak Customer Care Assistant for their office in Trollhättan. Here you will be part of a wonderful team at a fast-growing and innovative company in the beauty and health sector. NutraQ has received the Great Place to Work award for several years in a row, where teamwork and fun are prioritized. Their fresh office is located at Innovatum in Trollhättan, easily accessible by train or bus. In this role, you will report to the responsible manager in Prague.

This is a consultancy assignment for approximately 6 months with an immediate start desired. Thereafter, there are good opportunities for extension or employment with the client.

About the role of Customer Care Assistant at NutraQ

As a Customer Care Assistant at NutraQ, you can expect a varied workday, being the first point of contact for customers needing assistance and advice regarding NutraQ's various products. With good communication skills and a knack for service, you will ensure that customers receive the best possible help and advice.

Your responsibilities

• Provide advice and support to NutraQ's Czech and/or Slovak customers via phone and email in a professional and friendly manner.

• Actively drive upselling by identifying and providing relevant products and services.

• Call customers for follow-up and welcome calls to ensure a superior customer experience.

• Handle administrative tasks related to the customer service process.

Qualifications & experience

• Fluent in Czech and/or Slovak, both spoken and written

• Good knowledge of English, both spoken and written

Meritorious:

• Good knowledge of Swedish, both spoken and written

• Experience in service and sales

Who are you?

To thrive and succeed in this role, we believe you are a person who enjoys working in a team. You have good communication skills and are comfortable assisting customers both by phone and email. You view change positively and are not afraid to try something new. Furthermore, we believe you are a service-oriented person who is willing to put in extra effort to enhance and exceed the customer experience.

NutraQ offers

For us, it is obvious that you should feel good and enjoy your job, and below are examples of benefits you will receive at NutraQ:

• 37.5-hour work week. The working hours are 08:30-16:30 Mon-Fri.

• A workplace with a nice working environment and an ergonomic workplace with sit/stand desks, adjustable chairs, balance boards, etc.

• Hybrid solution – two days at home and three in the office

• Massage once a week during working hours

• Personal consumption of NutraQ's products

• Free access to coffee, tea, sparkling water, and fruit

• Common breakfast once a week

• Good connections with public transport.

About NutraQ

The NutraQ group is a leading international company within the health and beauty industry. We develop, produce, and distribute a wide range of products directly to our customers through a digital subscription-based business model. Our company, which employs around 200 employees, is headquartered in Oslo, Norway, with branches in Sweden, Denmark, Finland, Netherlands, Belgium, the Czech Republic, Poland, Slovakia, France, and Italy.

We are a diverse team of commercial specialists, customer care and loyalty specialists, as well as business development, IT finance, and HR people. Our values: Brave, Innovative, Responsible, and Respectful are very much present in our culture and working environment. We are therefore proud of the 'Great place to work' certification representing a healthy and engaging organization and work environment. You can read more about our company and brands on our website www.nutraq.com

The Place – Where happy work happens

Does this sound interesting and do you still want to apply for the job? Great – if you manage to secure the position, you will also become part of The Place! As an employee at The Place, you will be offered a competence network, mentorship, and secure conditions. In The Place, you have a Worklife Partner who is interested in following and developing your work life over time.