Vacant job

Do you like making a difference for people? Do you have experience in customer service, sales or advisory customer dialogues and are driven by working with customers via phone? Are you a person who thrives in a role where treatment, structure and responsibility-taking are crucial to succeed? Then we recommend you apply for the position of Contact Center Agent/Appointment Booker at Audika. Welcome with your application!

About the position

This position is a direct recruitment, which means that the recruitment process takes place through Bravura and you are employed directly by Audika, as one of the colleagues in Audika's contact center.

About the company

Audika's vision is to help more people hear better and their employment is based on a common value system that permeates the entire organization. The values consist of creating trust, being a team player, creating innovative solutions and applying a can-do attitude. To succeed in our mission, it is crucial that the value system is followed and permeates the way of working in the entire operation.

Audika is part of Demant and is Sweden's leading private player in hearing care with over 35 hearing clinics in southern and central Sweden and approx. 200 employees. Since 2016, Audika has worked to help people reach their full hearing potential. Audika combines the latest technology with the best experts and helps over 10,000 people annually to increase their quality of life through better hearing health.

Do you want to be part of making a difference and help others start to love their ears, then Audika wants to hear from you!

Responsibilities

To thrive and succeed in the role, we see that you are motivated by working in an environment where teamwork, collaboration and responsibility-taking are in focus.

In the role of contact center agent/appointment Booker, your main task is to independently contact and process new and existing customers by phone. You work with informing about and offering Audika's services in the form of appointment booking for Audika's customers. Furthermore, you answer customer questions, document, update contact details and file cases.

The role involves a high daily activity focus where structure, responsibility-taking and the ability to create trust in the customer dialogue are important parts of the work. You collaborate closely with colleagues in the Contact Center, the marketing department and Audika's clinics.

Examples of tasks:

• Contact and process customers
• Work on selling appointment bookings
• Document and file in Audika's system
• You are part of the Contact Center and collaborate closely with the marketing department and Audika's hearing clinics

Education, experience and personal qualities

• Completed upper secondary education
• At least 1 year of work experience in similar tasks, for example within customer service, appointment booking, telemarketing or other advisory customer contact
• Good computer and system skills
• Good knowledge of Swedish and English in speech and writing

We are looking for you who are confident in the customer dialogue and who understand the importance of a professional and engaged treatment in every call. To succeed in the role, we believe you are responsible and structured, as the work requires you to independently drive your work forward and maintain a steady pace over time. You are curious and receptive in the dialogue with customers and have a good ability to understand their needs in order to create trust and guide them forward in the best way. Furthermore, you are a team player who contributes positive energy to the team and who thrives in an environment where collaboration and common goals are an important part of everyday life.

Other information

Start: Immediately
Location: Stockholm
Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we take down the ad when enough candidates have applied. If you become relevant for the position, we will contact you for a first telephone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to contact us!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we are doing ongoing selection.

Welcome with your application!

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