Vacant job

About the Role
We are currently looking for a Case Handler for a government agency in Malmö. In this role, you will handle incoming inquiries and cases via phone and email, providing information and guidance to customers. The work involves both customer contact and administrative processing, where you are responsible for registering, documenting, and following up on cases in the organization's systems. You will have ongoing contact with both internal and external parties and contribute to the efficient handling of the agency's cases.

Key Responsibilities:

• Independent work based on guidelines and practices
• Develop proposals, such as decision support materials
• Plan and follow up on cases
• Investigate, review, and process cases, including making decisions in simpler cases
• Report investigation results and provide decision recommendations
• Analyze and evaluate tasks and projects
• Work of an investigative and/or coordinating nature
• Conduct and follow up on activities

Contract Period and Scope:
The position of Case Handler is a full-time consultancy assignment starting in week 34 and is expected to last until week 40. The work is primarily based at the agency's office in Malmö. There is an opportunity for some remote work by agreement.

Requirements:

• University degree or equivalent education in the relevant field, plus at least six (6) months of work experience in a similar role.
• Good knowledge of MS Office or equivalent software.
• Fluent communication skills in Swedish and English, both verbal and written.

To be considered for the next stage of the process, you must clearly state in your CV that you meet all the above requirements. Specify which assignment(s) demonstrate the required experience. The time period should be stated in Year-Month format (YY-MM).

Preferred Qualifications:

• Experience with administrative legal case handling in the public sector.
• Experience in customer support via phone and email, with the ability to meet customer needs and resolve cases efficiently.
• Experience with case registration and archiving, both digital and physical.
• Experience with Microsoft Dynamics 365 or other digital case management/customer systems.
• Experience or good understanding of the library sector.
• Some experience in reception work.

About You:
To succeed in this role, we believe you are service-oriented and solution-focused, with a professional approach to customer interactions. You work in a structured and independent manner, take responsibility for your tasks, and have the ability to drive them forward efficiently.

You easily adapt to new tasks, systems, and ways of working, and are flexible when conditions change. Furthermore, you are proactive and problem-solving, with the ability to quickly find solutions when needs arise. Since the role involves many contact points, it is important that you have good collaboration skills and enjoy working together with others to achieve common goals.

To ensure a competence-based recruitment process, we use psychometric tests in this selection. We will place great emphasis on personal suitability. Selection is ongoing, and the application deadline is 2026-07-08.

Contact Information
If you have questions about the role or the recruitment process, you are welcome to contact the responsible recruiter: Hannah Trollsås via Adecco's switchboard at 010 – 173 73 00 or by email: [email protected].

If you have questions regarding registration, please contact support at [email protected].

We look forward to receiving your application!