Vacant job

Are you ready to shape the hearing care of tomorrow? Together with our skilled leaders, we offer you personal development with the promise of an individual development plan that you help drive. If you enjoy working in a professional yet informal environment, read on below.

AudioNova is looking for a Front Office representative interested in customer reception at our clinic in Helsingborg. This role is crucial to our operations and is an important position to take on. Do you want to be part of our success and well-being?

About the role

This is a full-time fixed-term position for an initial 6 months, with good prospects for extension. Our working hours are Monday - Friday, 08:00 - 16:30.

The role of Front Office at AudioNova is a wonderful mix of being the face of the company and delivering excellent service to customers in our clinic, combined with administrative tasks. Therefore, it is important that you are service-oriented and can quickly switch between back-office tasks and taking care of our customers at the counter. The work requires a strong sense of teamwork with the customer in focus.

The work is always carried out in line with current objectives and regulations, as well as in line with Sonova's values: WeCare, WeDriveInnovation, WeStriveForExcellence, WeTakeAccountability, WeBuildTheBestTeam.

Examples of tasks:

• Customer reception
• Telephone switchboard
• Bookings
• Invoicing
• Checkout and cash handling
• Troubleshooting and basic servicing of hearing aids and assistive devices

About you

We are looking for someone with a strong sense of teamwork who can deliver good customer service. You have good communication skills and are easy to build good relationships with. As we are part of a global group, we expect you to be proficient in Swedish and English, both spoken and written.

To succeed in the role, we see that you have experience from customer work, administration, and telephone switchboard, as well as a high sense of service. It is also important to be able to prioritize and work towards both personal and common goals.

Furthermore, you are expected to independently prioritize and structure tasks while being a good team colleague, with requirements for flexibility both in your personality and in your role.

We place great emphasis on personal suitability.

Why work with us?

• Secure and flexible employment. With collective agreements and other benefits such as market-competitive salaries, contractual pension & insurance, good holiday terms, EAP, a generous wellness allowance (currently 4000 SEK/year), and a benefits portal via Benifex, we offer flexible working conditions.
• Social impact. For a life without limits. In all its operations, Sonova works according to a vision of a world where everyone can experience the joy of hearing and thus live a life without limits.
• Care. We have genuine care for each other, our colleagues, and customers.
• Focus. We have clear goals we work towards, with a lot of freedom in our roles.
• Balance. We strive for a reasonable workload so that you can manage your life puzzle.
• Personal development. We offer all our employees a development plan as well as further education supported by LinkedIn Learning.
• Strong employee engagement. We offer everyone the opportunity to influence and have their say in our annual employee survey, which we follow up with joint actions.
• Culture. We strive to meet every year in both small and large social gatherings, both locally and regionally.

We work purposefully with issues concerning diversity and equality and would be pleased if this is also a driving force for you. Sonova wants to capitalize on the qualities that an equal gender distribution and ethnic and cultural diversity bring to the business.

About us

Sonova Audiological Care Sweden AB operates the hearing chain AudioNova, which in recent years has achieved a leading position on the private market for hearing aids with 24 clinics in the country.

AudioNova became part of Sonova in 2016 - a leading manufacturer of hearing aids and market leader in wireless communication systems for audiology.

Sonova's subsidiary Sonova Audiological Care has a global presence with more than 3,500 hearing centers around the world. AudioNova offers hearing rehabilitation, custom-molded hearing protection, hearing aid fittings, and technical assistive devices in our clinics. You can also get professional service on your hearing aid and accessories with us. We strive for everyone to have good hearing because we believe that good hearing creates the best connection between people.

In Sweden, our goal is to be the most popular hearing clinic for the Swedish people. Our rehabilitation efforts according to the Health and Medical Services Act aim to give, restore, and create conditions for living an independent life with good quality of life and functional communication for customers with hearing loss.

Application and information

If you see a potential match with your profile based on the above, hurry to apply for the position by:

Clicking the button ”Apply now” and filling out the form, as well as attaching your CV and a Cover Letter. In this recruitment, we work with rolling selections, so welcome with your application directly! Start date immediately or as agreed.

If you have questions about the position, contact Regional Sales Manager Thomas Ljungdahl via [email protected].

OBS, Applications are not accepted via email.

Good luck and a warm welcome with your application!