Vacant job

At the service centers in Region Stockholm Gotland, we have a total of approximately 170 employees. We are now recruiting for several of our service centers in Stockholm. We work with a service-oriented approach where you and your colleagues share a joint responsibility for your mission and learning. We work actively with continuous improvements, and it is part of the role to contribute to the development of the operations.

Main Responsibilities

As a Service Handler, you provide fast and professional service by answering questions from private individuals and companies. A large part of your work involves guiding customers to use the joint authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your interaction to the customer, and have a pedagogical approach.

In your customer meetings, you have support from the various authorities' IT systems. In addition to introduction and training, time is set aside every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service center's operations.

You may also be required to work at other service centers, which sometimes happens with short notice.

You can watch a video about the role here: Watch Video (https://www.statenssc.se/download-streamed/18.62e2bf6617f76a0aefa677/1649755651658/22018_PRIME_SSC_MASTER_002.mp4)

(On Platsbanken: to watch the video, please go to the job advertisement on www.statensservicecenter.se/vacancies and click the link in the ad text)

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from different backgrounds and with varying functional abilities. In short, we are looking for someone who has a positive attitude and is quick to absorb new knowledge.

We are looking for you who have:

• A university education of at least 80 credits/120 ECTS, or equivalent knowledge obtained through work experience
• Worked for at least two years within the last five years in a service profession where you have informed and guided customers in personal meetings

Furthermore, you must have the following skills:

• Ability to quickly establish contact with others in an objective and professional manner
• Assess customer needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working method to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the work group's results and collaboration

Furthermore, it is meritorious if you:

• Have experience working with physical customer meetings within one of our joint authorities

We will place great emphasis on personal qualities and suitability.

Other Information

The positions are fixed-term appointments at 100%.

Start date: 2026-09-01 to 2027-05-31.

We do not offer remote work options.

This position requires a security clearance according to the Security Protection Act. As an employee, you may also be assigned to wartime duties based on the needs of the total defense.

We welcome your application containing a CV and a cover letter by July 16th, but please feel free to submit your application sooner as selection and interviews may take place on an ongoing basis.

To ensure you receive as fair and accurate an assessment as possible, it is crucial that you state the year and month for each employment, as well as a brief description of the duties. If this information is not provided, we cannot make a correct assessment of your competence and experience, and you may risk being excluded from the selection process.

State Service Center We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. The State Service Center has the mandate to make the state more accessible and efficient. We do this by delivering administrative services within payroll, accounting, and e-commerce to other authorities. At our service centers, we provide support and guidance to private individuals and companies in matters concerning several authorities. As an employee here, you have opportunities for competence development, career development, wellness benefits, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the best of their ability, take responsibility for their contribution to the whole, and contribute positively to the development of the operations. As a government agency, we share a common value base with the entire civil service, the Swedish government values. This means we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient. Read more about us: Work with us (https://www.statenssc.se/om-statens-servicecenter/jobba-hos-oss). Our operations are located throughout the country. The headquarters is in Gävle. We are also a contingency agency within the economic security sector. Together, we are 1,500 employees. The State Service Center works for a discrimination-free workplace with increased diversity and equality. We have made our media choices for our advertisements and decline contact from media and recruitment agencies.