Vacant job

Do you want to work in a rapidly growing industry where technology meets customer experience? We are now looking for several customer service representatives for a role with a world-leading Swedish fintech company, based at our office in Stockholm.

This is a permanent full-time position (100 %).

Start date: July 20

In this role, you handle incoming customer contacts and assist private individuals with questions related to payments and digital services, such as:

• 💳 Payments and transactions
• 🧾 Invoice inquiries
• 🔐 Account and security-related matters
• 📱 App and login support
• 💬 General customer support and guidance

You analyze the customer's situation and guide them to a solution in a clear, professional, and trustworthy manner.

This role is perfect for you if you enjoy combining service, problem-solving, and structure – and if you want to work in a modern and digital environment.

Monday–Friday: 08:00–20:00
Saturday–Sunday: 08:00–17:00

(Work is scheduled within our opening hours, e.g., 08:00–17:00)

• 💵 Starting salary for the position is approx. 21,000 SEK per month, excluding any shift allowances (OB)
• 🎓 Paid training – we ensure you feel confident from day one
• 📜 Salary and terms according to collective agreement
• 💼 Permanent full-time employment (100 %)
• 🔒 6-month probation period, followed by a permanent contract
• 🏓 Wellness allowance
• 💥 A positive and energetic workplace
• 🚀 Development opportunities within TP Nordic – both nationally and internationally

We believe you:

• Have a genuine interest in service and customer interaction
• Are confident in conversations and can explain complex information in a simple way
• Are structured and detail-oriented
• Have good digital skills and thrive in system environments
• Speak and write fluent Swedish and have good English skills

You are solution-oriented, responsible, and thrive in a team where collaboration is key to success.

Here, you will meet an inclusive culture where engagement, professionalism, and development are in focus. We work closely with our clients and build long-term partnerships – and we do it together.

After you submit your application, you will gain access to a digital interview with the chatbot Hubert, which takes approximately 10–15 minutes. We recommend completing the interview within 48 hours to ensure a smooth process.

👉 Please read this article before the interview for tips and preparation: Advice Before the Hubert Interview (https://my.hubert.ai/advice-before-hubert-interview/sv-se)

The purpose of the Hubert interview is to give all candidates the same opportunity to tell about themselves and to ensure a fair and inclusive recruitment process.

After this, you will be contacted by one of our recruiters.