Vacant job

Job Description

Advisera is growing, and so is the Advisera Support team. We are thrilled about this expansion and the opportunity to welcome more colleagues to our team!

Are you service-oriented, interested in customer relations, and have an eye for IT and technology? Then you might be our next Customer Service Representative!

About Advisera:

Advisera was founded in 2016 and has since grown to approximately 60+ employees with offices in Malmö, Gothenburg, and Stockholm. Our goal and vision are to establish ourselves as a leading business partner within IT & Security, Telephony & PBX, Corporate Insurance, and Financial Products. Advisera holds a license from the Swedish Financial Supervisory Authority (Finansinspektionen).

Through the 'Advisera Method', we have created a unique corporate culture. This method, combined with our entrepreneurial drive, shapes clear strategies and goals for continued expansion. The Advisera Method promotes a creative and stimulating work environment, and we are constantly looking for driven and competent employees.

In your role as Customer Service Representative:

As a Customer Service Representative, your task will be to assist our customers with their technical challenges. You will provide support for IT and telephony & PBX solutions, while collaborating closely with our advisors, customers, and suppliers. You will also handle cases via phone, chat, and email, with the goal of always providing the best possible service to our customers. You will become part of a team of eight dedicated employees based at our headquarters in Malmö.

Colleague Emma describes what it is like to work in the Advisera Service team: "Here, everyone cares about each other and really looks out for one another. We support and push each other in our daily work. But above all, we have fun!"

Responsibilities

• Continuous contact with customers, suppliers, and Advisera's Advisors
• Ongoing support for telephony & PBX solutions
• Order registration and reconciliation in the CRM system

We would like you to have:

• An interest in Technology and IT
• Completed upper secondary education
• Previous experience in a service role and customer interaction
• Good computer and system skills
• Strong verbal and written communication skills
• A solution-oriented and pedagogical approach, while thriving in a fast-paced environment

Meritorious Qualifications:

• Documented experience with telephony and IT-related services
• Experience delivering subscriptions and PBX solutions to customers

Why Advisera:

• Amazing work environment and camaraderie with colleagues
• A culture where individual development is highly valued, with continuous coaching and training
• Shared breakfasts, after-work events, team activities, and annual conferences
• Opportunities to develop within a rapidly growing and expanding company

At Advisera, we value personality and attitude above all. We believe that with the right interest, drive, and engagement, you have the potential to grow into the role. Do not hesitate to apply, even if you do not meet every single criterion.

We are recruiting continuously, so please submit your application as soon as possible. For questions, please contact [email protected]

We look forward to receiving your application!