Vacant job

At Scandic Lugnet, our guests stay right in the middle of Lugnet's large sports and outdoor facility, offering activities year-round. They can enjoy nature or take a walk to Falun's city center with its restaurants and shops. Our guests can also savor a delicious meal in our cozy restaurant or spend time in our relaxation area. We who work at the hotel are a cheerful group with a strong sense of community. We look out for each other, help out where needed, and see development, big or small, as the most natural part of our work. Together, we create a good atmosphere and a welcoming environment that in turn shapes the stay for all our guests and colleagues.

We are now looking for a Receptionist at Scandic Lugnet.

Regardless of why the guest comes to us, few things are as appreciated as a friendly face welcoming them. You act as a host together with the rest of the hotel team and create a world-class guest experience.

Here, you will take significant personal responsibility for making the decisions required to satisfy the guest. The team develops and improves working methods and service as the external world changes. We are convinced that it is when you are allowed to develop and contribute with all your competence and experience that we exceed the guest's expectations. As a bonus, we have fun at work!

So bring your experience, your engagement, and your way of thinking to us – and contribute to a culture where we really care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role entail?

You working in the reception are responsible for ensuring our guests receive world-class service. You are the hub of the network, ensuring the guest is always in focus. You go through the arrival list and pay attention to the details, ensuring the guest's wishes are met. You always have a smile on your lips and a creative solution up your sleeve. You solve most things and are a star at turning an unhappy guest into a happy one. Your workplace is our lobby, as that is where you meet the most guests. The area of responsibility also includes administrative work, security work, and sales work.

Work in the reception involves checking hotel guests in and out, welcoming them, and providing the guest with the information they need about their stay. You handle bookings in the Opera Cloud system and manage administrative tasks regarding guests and security. All work is done with guest satisfaction and sales in focus.

The hotel is open 24/7, so it is important that you enjoy working in shifts (mornings, afternoons, and weekends).

Who are you?

To fit the role, we believe you have a well-developed social skill and are capable of handling that many different things happen simultaneously. It is very important that you can convey good hospitality to the hotel's guests.

You also have experience and knowledge in working with computers as a work tool.

Since the work largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. Speaking an additional language is an advantage.

Most importantly, however, are your personal qualities and attitude. To fit the role, you need to be an attentive and unpretentious team player who takes great responsibility for your tasks and the overall result.

Information about the position

The position is a part-time temporary employment.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the final application date, which is why we ask you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to us at Scandic!

On our website, you can read more about our culture, what the role entails, and our benefits!

20 years

We go further when differences are embraced. Here, you have the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experience, your engagement, and your way of thinking to us – contribute to a culture where we really care: about each other, our guests, and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD