Vacant job

Welcome to Smedjebacken Municipality!

Our strengths are a flat hierarchy, dialogue, and short decision-making paths. As an employee here, you become an important builder of society, someone who makes a difference. We are convinced that together we can live up to our values where welcoming, engagement, security, and optimism for the future are key words. Smedjebacken offers good housing, and our many associations, passionate individuals, and entrepreneurs contribute to quality of life, cohesion, and living traditions throughout the municipality.

Citizen Services

As a Municipal Guide, you belong to the Citizen Services department and will work in the municipality's switchboard, handling incoming phone calls from citizens, business owners, and internal employees. You provide guidance, answer simpler questions, and forward calls to the right person or department within the municipality. The work takes place on-site at the town hall in Smedjebacken. Since the need is driven by short-term absences, it means that as a temporary hourly employee, you must be available to start work with short notice.

Job Responsibilities

As a Municipal Guide, you work with providing guidance, answering questions, and giving information about the municipality's activities to citizens and employees within Smedjebacken Municipality. You work with a holistic view, focusing on providing the best reception and service in every contact. The phone, email, and our website are your primary work tools.

Main responsibilities:

• Receive, answer, and forward incoming phone calls via our switchboard system.
• Provide service and information in a clear and friendly manner.
• Handle administrative tasks related to the switchboard function.

Qualifications

• Completed upper secondary education (high school).
• Good computer skills and the ability to quickly learn new systems.
• You express yourself very well in Swedish, both orally and in writing, and can handle calls in English.
• Previous experience working in a telephone switchboard, customer service, or other service role is highly meritorious.

Personal Attributes

To thrive in this role, we believe you are a person who genuinely appreciates contact with other people. You have the ability to maintain a calm and professional demeanor even when the pace at the switchboard is high. You are flexible, service-oriented, and have a good ability to collaborate.

What We Offer

Start date: As soon as possible or by agreement. The selection process and interviews may begin before the application deadline has passed.

We offer a workplace in a welcoming municipality characterized by engagement, security, and optimism for the future. We believe in dialogue as a tool for development and value short decision-making paths and a flat-hierarchy approach. The work environment is in focus, with the goal that working life should be sustainable, healthy, and secure for all employees. On https://www.smedjebacken.se/arbete-och-naringsliv/formaner.html (https://www.smedjebacken.se/arbete-och-naringsliv/formaner.html) you can read more about the benefits we offer.

We warmly welcome your application!

Other Information

In connection with an employment offer, the candidate offered the position will need to prove their citizenship. This can be done with a passport or alternatively a certificate of residence together with an ID document. If you are not a citizen of Sweden, the EU, EEA, or Switzerland, you must show that you have a valid work permit or are exempt from the requirement to have a work permit. Employment can only take place after verification of the work permit, as required by the Aliens Ordinance.

We kindly but firmly decline all contact with advertisers and staffing agencies in the recruitment process, as the selection of recruitment channels has already been determined for this recruitment.

Read more at https://www.smedjebacken.se/kommun-och-politik/politik-och-demokrati/insyn-och-rattigheter/gdpr.html (https://www.smedjebacken.se/kommun-och-politik/politik-och-demokrati/insyn-och-rattigheter/gdpr.html) regarding how we handle your personal data according to GDPR. All recruitment is digital and via our external link to the recruitment system Webcruiter. If you have problems registering your CV, please contact Webcruiter Support via https://talentech-support.freshdesk.com/sv-SE/support/login/new (https://talentech-support.freshdesk.com/sv-SE/support/login/new). If you have protected personal data, contact the personnel department through the municipality's switchboard, and you will receive help with your application.

Contact Information

Niklas Sjödin, Quality and Communications Manager, 0240-660 115, [email protected]

Union Representative Vision, Reach via the municipality's switchboard, 0240-660 000

Workplace

Vasagatan 17

777 81 Smedjebacken

Important Information:

Employer: Smedjebacken Municipality

Ref.no: 5135900984

Temporary Position

Last application date: 2026-06-29