Vacant job

Do you want to make a real difference? Are you the person who puts people first and is sensitive to customer needs? Welcome to us – at Coor, you make the difference!

Who are we?

Coor is a stable employer with a warm and inclusive culture where you have the opportunity to develop and grow in your career. We are an innovative company with a high level of ambition and focus on development. We place great emphasis on delivering high-quality service in everything we do.

What will you be working with?

As a Customer Communicator, you are the first point of contact when customers call. You handle a high volume of incoming calls, both together with colleagues and sometimes independently.

Your main responsibilities include:

• Receiving and answering incoming calls in a professional and service-oriented manner.
• Handling calls by efficiently routing them to the right person or department.
• Providing support and answering questions from callers.
• Independently searching for and using the correct information to provide the best possible assistance.
• Actively contributing improvement suggestions to develop our service towards customers and our own operations.

Who are you?

You are a service-oriented person who wants to make a difference for people and is attentive to everyone who calls and their needs. You can handle difficult calls under time pressure and have the ability to adapt to each unique call. You work efficiently and structured, thriving in the sometimes fast-paced environment. You are a team player who steps up when needed, but also enjoys working independently.

We are looking for someone who:

• Has previous experience from switchboard operations or work within the service industry (advantageous).
• Can work both days, evenings, and weekends as the schedule varies.
• Has good proficiency in Swedish and English, both spoken and written.
• Is comfortable searching for and absorbing information via computer, and experience working with various systems and programs is a plus.

About the position

• Employment type: Permanent position
• Employment level: Full-time 100% / Part-time 75%
• Working hours: Monday - Sunday 06:00–21:30
• Start date: First start September 3rd
• Probation period: 6 months

To ensure a fair and accurate recruitment process, we use personality tests, and we may conduct background checks prior to employment.

Other information

For questions, contact: [email protected] (mailto:[email protected])

We process applications on an ongoing basis, and the position may be filled before the application deadline. We handle personal data in accordance with GDPR, only accept applications via our recruitment system, and make all selection decisions through human assessment.

Apply now!

Sales from advertising salespeople and recruitment agencies in connection with this recruitment process is kindly declined.

At Coor, we meet each other with curiosity and warmth. Here, people with different personalities, backgrounds, and talents work together. Coor represents service; we take care of our customers' properties, cook food, clean, welcome guests, deliver mail, and manage all the hundreds of Facility Management services required for a workplace or property to function optimally.

Our shared mission is to create the best working environments in the Nordics – smart, sustainable, and filled with joy, for both our customers and ourselves. Together, we create value by executing, leading, and optimizing our customers' service operations so they can focus on what they do best. We take care of the rest.

Through our warm culture and strong collaboration, we make work more enjoyable and create more value for our customers. We see this every day. That is why we are one of the leading companies in the Nordics within Facility Management.