Vacant job

Welcome to a job that actively contributes to strengthening Sweden's labor market! Our mission is to create social value by connecting job seekers with employers. At the same time, we are committed to providing legally secure and equal service to our citizens. Together, we get Sweden to work! Do you want to join us?

Our Mission

On the national department Support and Matching, we provide remote service and support to job seekers. We work with several important areas of responsibility such as matching, guidance and counseling, as well as decisions on measures for job seekers. Our primary mission is to reduce the time spent in unemployment.

Our Workplace

We work together in an environment where collaboration and collegial support are central to creating a vibrant atmosphere. The location is the Swedish Public Employment Service office in Visby.

We work together towards common goals and can always count on each other's support in our daily work. Our leadership style is results-oriented, with a close and coaching approach that encourages participation, motivation, and responsibility.

Role Description

We focus on job seekers, and in your role, you will be a key support for job seekers across the country, making a difference every day. The work requires curiosity and the ability to make the difficult simple. A central part of the role is matching job seekers to jobs and education, providing guidance, and making decisions on measures for our job seekers.

To succeed in the role, we see that you enjoy:

• Providing support and solving tasks effectively
• Interpreting and applying laws and regulations
• Making decisions
• Matching and guiding job seekers towards jobs and studies
• Working with job seekers primarily via telephone
• Working with scheduled assignments
• Navigating and working in multiple systems simultaneously
• Working towards set goals

Your employment begins with an introduction where you will be well-equipped with the necessary skills to handle your future tasks as a civil servant.

If you are ready to make a difference in this important social mission within a developing and supportive organization, then the Swedish Public Employment Service is the place for you.

Basic Requirements for the Position

• University/college education of at least 180 higher education credits (120 credits under the previous system)

Alternatively

• Have worked at the Swedish Public Employment Service as an employment consultant, decision officer, customer resource, case officer, or service handler

And

• At least 2 years of work experience, combined work of at least 50 percent over a total of two years
• Very good knowledge of Swedish, meaning good ability to communicate in speech and writing, as well as high reading comprehension

Other Merits for the Position

• Worked for at least 1 year providing support and service to customers via telephone
• Worked for at least 1 year in the public sector
• Worked for at least 1 year in guidance towards work and/or studies

The government's value base guides us in our daily work. As an employee, you are expected to work fairly, impartially, and with high integrity, and to contribute to maintaining and strengthening trust in our agency.

More about the government's value base

In addition, you have the personal ability and aptitude to work in accordance with the Swedish Public Employment Service's employee criteria:

Responsible – take responsibility for your work, collaborate, and contribute to a good working environment.

Proactive – take initiative, contribute to improvements, and handle changes.

Results-oriented – plan, follow up, and contribute to operational benefits and results.

Our Offer

The position is a permanent full-time employment starting with a six-month probationary period. Start date by agreement. The location is Visby.

We offer favorable vacation agreements, the possibility of flexible hours in agreement with the employer (after a completed introduction of approx. 9 weeks), health care during working hours, and a health care allowance. Employee surveys show that working with us gives a sense of contributing to an important social mission, being able to maintain a good balance between work and leisure, and being part of a community.

Read more about our organization and mission on our website: https://arbetsformedlingen.se/om-oss (https://arbetsformedlingen.se/om-oss)

Application

We welcome your application no later than 2026-06-07.

Attach your CV where you specify the year, month, and duties for each employment, as well as certificates verifying the requirements for education and/or work experience in your application. It is important that you answer the selection questions in detail and truthfully. If requested information is not provided, you risk being excluded from the selection. You do not need to send a cover letter.

If you have protected personal data, contact the recruitment partner for assistance with submitting your application.

The Swedish Public Employment Service applies an evidence-based recruitment process. You can read more about our recruitment process on our website: Work with us - Swedish Public Employment Service (https://arbetsformedlingen.se/jobba-hos-oss).

We actively work to be an agency free from discrimination. It is important to us that all competence is utilized, and we welcome all applicants. We view it positively if you have knowledge of any of our national minority languages.

Welcome to us – we work for a Sweden at work! Here you work on the government's mandate for a well-functioning labor market. The goal is to shorten the time in unemployment by matching job seekers with employers. Our efforts are primarily directed towards those furthest from the labor market and employers who are open to hiring them with the greatest need for support. We prevent incorrect payments and violations of welfare systems so that our tax funds are used effectively for their intended purpose. We collaborate with many other actors and together we find solutions that make a difference – for a Sweden at work.

More about our organization and mission