Customer Advisor at Länsförsäkringar Göteborg and Bohuslän

Do you want a central role where you have the opportunity to make a difference for our customers every day? As a customer advisor with us, you will work proactively with sales via phone, both through incoming and outgoing calls. You will be responsible for the entire customer journey – from the first contact to follow-up on quotes and closures – and work towards your own sales budget that motivates you to constantly develop and achieve new successes!

Working at Länsförsäkringar Göteborg and Bohuslän means making a difference – for our customers, for our community, and for each other. Here, you will become an important part of something bigger where care, commitment, and community characterize everything we do.

Your Challenge

We are now looking for a sales-oriented customer advisor for one of our teams at the Customer Center. As a salesperson with us, you will have a central role where you proactively sell via phone, both incoming and outgoing calls. You will be responsible for the entire customer journey: from the first contact to follow-up on quotes and closures. You will work towards your own sales budget that inspires you to reach new heights.

We expect you to maintain high availability and deliver top-notch customer service. The role requires you to be structured and quality-conscious as we work under several regulations and handle important documentation. You will closely collaborate with colleagues in banking, corporate, life and pension, security services, and real estate to create comprehensive solutions for our customers.

Our Offer

We have our hearts with our customers and employees. With us, you will be part of a warm and inclusive culture, and we strive to create a work environment where everyone feels good and can perform at their best over time. With us, you will receive:

• A permanent position with a 6-month probation period
• Working hours during the day, Monday to Friday
• Engaged and supportive colleagues
• A wonderful workplace with a fantastic view of Gothenburg
• Professional development through our Business Days - your toolbox for growing and developing with us!

Who Are You?

We are looking for someone with at least one year of sales experience, preferably over the phone, and who is used to working towards clear goals and budgets. You have documented good performance in sales, communication, and quality. If you also have experience from the insurance industry, we consider it an advantage.

You are someone who gains energy from working in a fast-paced environment and is motivated by having clear goals and regular follow-ups – you simply thrive on being evaluated based on your results. You are driven to find solutions and exceed customer expectations in every call. Flexibility, initiative, and responsibility are a given for you, both in reaching your own goals and contributing to the team's success.

Your communication skills are strong, both verbally and in writing, and you are a team player who contributes to a positive and inclusive work environment. We value equality and diversity, and therefore we welcome your desire to help create a workplace where everyone feels welcome. Sustainability is important to us, and we believe you resonate with our values: engaged, professional, and curious.

If you have questions about the position, feel free to contact:

Recruiting manager, Customer Center group manager: Sandra Eriksson, 031-702 14 49

HR Business Partner: Annie Johnsén, 031-63 81 89

Union representative, Forena: Johanna Jensen, 031-63 23 68

Our Recruitment Process

You can easily apply by answering a few selection questions and attaching your CV. Our recruitment process is based on a non-discriminatory and competency-based approach, which is why we recruit without a cover letter and with selection questions and two tests early in the process. Interviews are conducted continuously with those who best match the competency profile. Please be aware that the email with the tests may end up in your spam folder.

If you have a protected identity, please send your application, marked with the job title and location, by post to: Länsförsäkringar Göteborg and Bohuslän, Vestagatan 6, 404 84 Gothenburg. Write the name of the HR partner for the current recruitment on the envelope.

In the recruitment process, we conduct background checks on final candidates to get a comprehensive view of you as a candidate and your suitability for the position you have applied for. The background checks are handled by an external party.

Welcome with your application today!

Welcome to Länsförsäkringar Göteborg and Bohuslän – where you become part of something bigger! We offer insurance, banking services, and real estate under one roof. We also have pest control services and security services. We are owned by our customers, which means we have a strong customer focus in everything we do - we take responsibility for our own & shared goals so that we can achieve success. We make a difference & contribute to positive social development, both in the short & long term. As a customer-owned & local company with a clear value base, it is natural for us to drive long-term sustainability work with our customers' security in focus.

In our cultural work, we strive for our employees to be proud & engaged with sustainable performance. We take responsibility together – for people, for security, and for the future. With us, you should feel that you can be yourself, grow in your role, and find a balance that lasts throughout life. That is why so many stay. And that is why we are proud – every day. Do you also want to find a home in your work life with us and become part of something bigger? Then we are curious about you!