Vacant job

ABOUT Saps

In English, Saps means vitality, and it is a very good description of what we offer businesses and public organizations throughout Sweden. Saps Service Management operates nationwide and provides the best service in the areas of Property and Infrastructure. Our service frees up time and energy for our customers, which they can invest in their operations.

We are an expansive and entrepreneurial company with big visions. We are currently present in the Swedish market with over 200 employees, and our growth will continue.

Our employees demonstrate great commitment, competence, and initiative, which allows us to deliver Sweden's best customer service. We encourage our staff to contribute to our development by bringing their own creative ideas in close collaboration with our customers and colleagues.

Saps is growing – and we are now looking for a Customer Coordinator for our headquarters on Avenyn in Gothenburg.

This is a role for you who likes structure, pace, and responsibility – but also wants to work closely with our national customers and contribute to ensuring that both delivery and business function optimally.

You will play an important role in the flow of our assignments, where effective planning, accurate case management, invoice control, and delivery reliability are crucial for our success – both operationally and financially.

You will work independently with great personal responsibility, but you will be part of a strong and supportive team where we share information, relieve each other, and work towards common goals.

About the Role

As a Customer Coordinator, you are responsible for ensuring that our deliveries work in practice – from startup to invoicing. You are a central contact point internally and externally, participate in customer meetings, and can represent the business when the responsible person is not present.

You have a particular responsibility for certain national customers where you act as the daily customer coordinator and ensure that agreements, systems, delivery, and invoicing are interconnected.

This is a role for you who want to see concrete results from your work, enjoy structure, numbers, follow-up, and working closely with both the customer and the business.

Your Tasks

Operational Coordination

• Receive and register cases via email and phone

• Book technicians and vehicles based on area and availability

• Create schedules and routes

• Ensure that cases are handled within SLA

• Reschedule under changed conditions

• Report back to the customer in their portal

• Communicate with side and subcontractors

• Follow up complaints according to established routines

• Actively work with follow-up of KPIs such as occupancy and revenue

National Customers & Delivery Responsibility

• Be the daily customer coordinator for selected customers

• Participate in customer meetings to ensure that delivery works

• Be able to engage in dialogue with managers when needed

• Be able to conduct yourself professionally in meetings with larger national customers

Startups & System Responsibility

• Participate in internal and external startups

• Contribute to the sales process to create system and delivery understanding

• Work in our case management system - be involved in developing and ensuring updates

• Set up new agreements in our systems

• Ensure that new agreements and customers are implemented correctly in our systems

Invoicing & Finance

• Review and quality assure invoice documentation prepared by finance

• Take over and manage invoicing for customers together with finance

• Ensure that documentation is correct according to agreements

We are looking for someone who

• Has experience in customer service, order reception, service administration, or a similar role

• Has worked closely with customers and is comfortable in meetings with larger clients

• Is familiar with digital systems and process-oriented work

• Has an understanding of invoicing and financial flows

• Thrives in a fast-paced environment and can handle many cases simultaneously

• Communicates clearly and professionally, both verbally and in writing

• Enjoys working in a structured manner with clear follow-up

Meritorious: Experience in route planning, SLA follow-up, customer agreements, or coordination within service operations.

As a person, you are

• Structured and meticulous

• Business-minded and responsible

• Independent and confident in decision-making

• Solution-oriented and proactive

• Professional in customer dialogue

• A team player who contributes to the whole

About the Position

• Location: Saps headquarters, Storgatan 53, Gothenburg

• Scope: Full-time, working hours between 08–17

• Start: By agreement

This is a key role with significant responsibility and impact – both operationally and commercially.

Applications are processed continuously, and the position may be filled before the application deadline.

Questions regarding the position can be answered by;

Via email [email protected]

We look forward to your application!

Read more about us at http://www.saps.se/ (http://www.saps.se/)