Vacant job

Every year, the Swedish Social Insurance Agency makes 24 million decisions that affect people's lives and society as a whole. We disburse approximately 250 billion SEK each year. It is everyone’s tax money that we manage. It is a great responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Our workplace is characterized by collaboration, helpfulness, and a good working environment. We have high competence with a humble and trusting culture. As an employee with us, you have the opportunity to combine office work with flexible hours and remote work to some extent.

Case Management, Customer Contact, and Teamwork

As a claims officer, you have an important mission: to help citizens ensure that the right person receives the right compensation at the right time. You provide individuals with the conditions to have an overview and feel secure in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation and needs to be met based on their specific needs. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate and make decisions regarding compensation when applicable. You have daily contact with applicants and insured individuals both in writing and by phone. Part of your work involves answering incoming calls where you identify needs and provide general and specific information. Your work also includes informing and providing support in our self-service solutions. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a high level of security awareness.

Within parental insurance, you will handle parental benefits, temporary parental benefits, and determine the income on which the compensation is based. The case management takes place in an automated system as the application process often occurs online. Through the system, cases that need to be supplemented or further processed before a decision is assigned. Your case management may depend on external actors such as employers, schools, and authorities. The work is performed independently with the support of active teamwork.

The position involves being scheduled in customer service to some extent. Here, you will answer questions and manage cases from calling customers.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented
• has a systematic and meticulous work approach
• is stable and can maintain energy even in demanding situations
• is results-oriented and wants to achieve set goals
• collaborates effectively with others to achieve common goals
• has good communication skills, both verbally and in writing
• has the ability to handle IT systems in effective workflows.

It is advantageous if you

• have a solution-focused and flexible approach
• have experience and willingness to work with customer meetings in a fast-paced and varied environment
• have experience working with computers and phones as work tools in service or customer service
• have experience in results and goal-oriented operations
• have worked with case management where you have made decisions that affect individuals
• have experience providing information to customers based on guidelines or current legislation
• have very good ability to communicate in Swedish verbally and in writing, and good ability to communicate in English
• find it easy to understand, remember, and interpret numbers and enjoy calculating and compiling according to established templates.

We place great importance on your personal qualities.

Other

A number of positions, permanent, full-time, with start date according to agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. In this recruitment, psychological tests may be used as part of the selection process. Place of employment: Uppsala.

Contact Persons

Manager: Rickard Sönderkjöge, tel. 010-112 11 17 or Zabina Sialis, tel. 010-119 43 36 (for questions about the position). HR Specialist: Sandra Nilsson, [email protected], tel. 010-113 43 39 (for questions about the recruitment process). ST: Therese Plantin, tel. 010-119 22 35. Saco-S: Daria Memetovic, tel. 010-118 40 78. Seko: Johanna Grundström, tel. 010-115 30 44.

Application

Welcome with your application by February 5, 2025. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to BankID, please contact the HR specialist named in the ad by phone for assistance in submitting your application.