Image that illustrates Insurance administrator, insurance fund

Insurance administrator, insurance fund

35 000 kr

Social insurance officers

32 300 - 36 900 kr / month

Women earn 98% of what men do.

Administration, ekonomi

What will be the salary after tax?

Salary progression Insurance administrator, insurance fund

Average salary 35 000 kr
Males 35 700 kr
Females 34 900 kr

What does an insurance case handler at the Social Insurance Agency do? – Tasks and work environment

An insurance case handler at the Social Insurance Agency works on investigating, deciding, and managing cases related to various social insurances, such as sickness benefits, parental benefits, and activity compensation. Tasks include contact with insured individuals, employers, authorities, and healthcare providers, often via phone, email, and digital systems. Precision, the ability to interpret laws and regulations, and a professional approach are crucial. The work mainly takes place in an office environment where the pace can be high, especially during periods with many incoming cases.

Salary development over time

The salary for insurance case handlers at the Social Insurance Agency has shown steady growth over the past three years. In 2022, the average salary was 32,100 SEK per month, then increased to 33 500 during 2023. In 2024, the average salary has reached 35 000, representing a total increase of approximately 9% over the period. This positive trend reflects both an increased demand for qualified case handlers and general salary growth within the public sector. The salary increase can also be linked to the labor market's demand for administrative skills and increased requirements for legal certainty in case management.

Insurance case handler at the Social Insurance Agency salary – full overview

  • Average salary: 35 000 SEK/month
  • Lowest salary: 32,300 SEK/month (female, high school diploma)
  • Highest salary: 36,900 SEK/month (male, doctoral degree)
  • Hourly wage: 210 SEK/hour
  • Gender differences: Men 35 700 SEK, women 34 900 SEK (women earn 98% of men's salary)
  • Regional differences: Data not available

Education and qualifications

Insurance case handlers at the Social Insurance Agency are typically recruited with a requirement of a high school diploma, often with a focus on social sciences or economics. Higher education, such as a bachelor's degree in law, economics, or social sciences, can be advantageous and influence employment opportunities and salary levels. Practical experience from service professions, administration, or public administration is often valuable. Introductory training and internal further education are provided by the employer.

  • High school diploma: Minimum requirement, preferably with a focus on social sciences or economics
  • Bachelor's degree: Meritorious in law, economics, or social sciences
  • Internal training: Introductory programs and further education offered by the employer
  • Internship: Previous experience in administration or customer service is an advantage
  • Prerequisites: Good Swedish skills in speech and writing, digital competence

Many insurance case handlers develop specialist competence in specific case areas, opening opportunities as investigators or process developers. Curiosity about legislation and interest in social issues can thus create long-term career opportunities within the agency.

– statsskuld.se

Common benefits and compensations

Insurance case handlers at the Social Insurance Agency often have collective agreements that include benefits such as occupational pension, wellness allowance, subsidized lunch or staff benefits, as well as opportunities for flexible working hours and remote work. Sick pay, holiday pay, and further education are common, contributing to a secure and stable employment.

Competition and challenges

The labor market for insurance case handlers at the Social Insurance Agency is characterized by stability, but competition for the most attractive positions can be high, especially in metropolitan areas. Increasing demands for digital skills and changing regulations require continuous development and adaptability. The work sometimes involves difficult assessments and contact with insured individuals in vulnerable situations, which can be emotionally and professionally challenging. Good stress resilience and the ability to handle complex cases are therefore essential for success and job satisfaction in the role.

Tips for those who want to become an insurance case handler at the Social Insurance Agency

To succeed as an insurance case handler at the Social Insurance Agency, it is good to combine analytical skills with a desire to help others. Initiative and accuracy facilitate managing large volumes of cases and interpreting regulations. Being communicative is important, as contact with clients and colleagues is frequent and requires clarity. Flexibility and adaptability help with changes in legislation or internal routines. Finally, patience and empathy are key qualities when meeting individuals in stressful situations – these qualities contribute to trustworthy interactions and secure case management.

Key facts about insurance case handlers at the Social Insurance Agency

  • Educational level: High school diploma or higher, preferably with a focus on social sciences
  • Work environment: Office-based with digital tools
  • Work form: Full-time, often with opportunities for remote work
  • Demand: 758 job openings within the profession (May 2024)

Career paths and future prospects

After three to five years as an insurance case handler at the Social Insurance Agency, there are opportunities to advance to specialist roles such as investigation, internal training, or process development. Experience can also lead to supervisory positions like team leader or operations developer. Forecasts from the Employment Service indicate that there is insufficient data to provide an exact future outlook for the profession, but the large number of job openings suggests continued demand. Those wishing to broaden their career can also consider related roles within public administration, such as case officers at other agencies or municipal administration.

Frequently asked questions about insurance case handlers at the Social Insurance Agency

  • What does an insurance case handler at the Social Insurance Agency earn?
    - The average salary is 35 000 SEK per month. Salary may vary depending on education, experience, and responsibilities.
  • What are the gender differences in salary?
    - Men earn an average of 35 700 SEK, women 34 900 SEK. Women earn 98% of men's salary.
  • What education is required?
    - The minimum requirement is a high school diploma, but higher education in social sciences, economics, or law is advantageous.
  • Is remote work possible?
    - Yes, many employers within the Social Insurance Agency offer some opportunities for remote work.
  • What is the job market like?
    - Currently, there are 758 job openings in the profession, indicating strong demand.
  • What are the highest and lowest salaries?
    - The highest salary is 36,900 SEK (male, doctoral degree), the lowest is 32,300 SEK (female, high school diploma).
  • What personal qualities are important?
    - Analytical skills, accuracy, communication ability, patience, and empathy are especially valuable in the profession.

Who has the highest salary?
The highest salary for a Insurance administrator, insurance fund is 36900 kr. This salary belongs to a man working in the Privately employed workers with a postgraduate education. The highest salary for a woman in this profession is 36600 kr.
Who has the lowest salary?
The lowest salary for a Insurance administrator, insurance fund is 32300 kr. This salary belongs to a woman also working in the Privately employed workers. The lowest salary for a man in this profession is 33200 kr.
Salary distributed by age and sector
Age Women's salary as a percentage of men's Base salary Monthly salary
25-34 99% 33700 kr 33700 kr
35-44 100% 35000 kr 35000 kr
45-54 95% 35900 kr 35900 kr
55-64 95% 35800 kr 35800 kr
65-68 36500 kr 36600 kr
Snitt 98% 35000 kr 35000 kr
Salary per sector
Salary based on education
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About the data

All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.

All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.

Profession Insurance administrator, insurance fund has the SSYK code 3353, which we use to match against the SCB database to obtain the latest salary statistics.

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